Rancang Bangun Aplikasi Mobile Client-Side Service Desk ITS Berbasis Android

Prabowo, Ginanjar (2018) Rancang Bangun Aplikasi Mobile Client-Side Service Desk ITS Berbasis Android. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

DPTSI atau Direktorat Pengembangan Teknologi dan Sistem Informasi merupakan salah satu direktorat milik ITS (Institut Teknologi Sepuluh Nopember). DPTSI bertugas melakukan pengembangan serta pengelolaan layanan teknologi dan sistem informasi (TSI) terpadu. DPTSI memiliki unit fungsional yang disebut sebagai service desk. Untuk mendukung berjalannya service desk dalam pemenuhan serta pelaporan layanan, DPTSI akhirnya merilis aplikasi service desk. Aplikasi service desk adalah sebuah aplikasi yang digunakan untuk menyampaikan keluhan dan request bagi civitas akademika ITS ataupun pihak luar ITS yang ditujukan kepada unit/departemen/fakultas terkait. Di lain sisi berkembangnya penggunaan perangkat pintar/smartphone akhirnya memunculkan kebutuhan baru untuk berbagai layanan aplikasi di Indonesia, di ITS, khususnya aplikasi service desk yang telah dirilis DPTSI. Aplikasi service desk dianggap masih memiliki keterbatasan dalam sisi fleksibilitas pengoperasian. User/pembuat tiket menginginkan pengalaman penggunaan aplikasi yang lebih baik tanpa harus membuka browser untuk mengelola tiket yang telah dibuat, begitu pula ticket worker. Kedua user role menginginkan pengalaman terbaik untuk mengelola tiket pada mobile device yang dimiliki. Pada penelitian ini, penulis membangun sebuah aplikasi service desk versi mobile, native, berbasis android. Dalam pengembangannya penulis juga mengimplementasikan design pattern MVP, dimana 1 kelas activity akan dibagi menjadi 3 kelas meliputi Model, View, dan Presenter. Hal ini menciptakan separasi yang jelas antara komponen / class yang dibangun. Selain itu pada pengerjaan tugas akhir ini juga dilakukan blackbox testing guna mendukung penciptaan aplikasi yang siap naik produksi / production ready. Penulis juga melakukan deploy web service ke cloud agar aplikasi dapat dipergunakan dan dapat dilakukan pengujian kelayakan oleh pihak internal DPTSI. Adapun web service dibangun secara native dengan menggunakan bahasa pemrograman PHP dengan struktur 3 class. ======== DPTSI (Technology and Information System Development Directorate) is one of ITS (Sepuluh Nopember Institute of Technology) directorate. DPTSI has a duty for developing and managing integrated technology and information system (TSI) services. DPTSI has a functional unit called service desk. To support the running of the service desk in the fullfillment and reporting of services, DPTSI finally released a service desk application. Service desk application is an app used to submit complaint and request dedicated to academic community of ITS and external community to related unit / department / and faculty. On the other hand, the growing of use of smart devices / smartphones has finally led to new needs for various application services in Indonesia, in ITS, especially service desk application that have been released by DPTSI. Service desk app is considered to still have limitations in terms of flexibility of operation. User want a better experience while using the app without having to open a browser to manage tickets that have been created, as well as ticket worker. Both user roles want the best experience to manage tickets through their own mobile devices. In this research, the authors build an android based mobile vesion of service desk app, that built natively. while developing the code, the authors also implements the MVP design pattern, where 1 activity class divided into 3 classes including Model, View, and Presenter. Those thing creates a very clear task separation between the components / classes. The authors also do blackbox testing with some scenario to support the creation of app that ready for production / deployment. The author also deploy web service to cloud so that application can be used and can be test by internal staff of DPTSI. as for web service built natively using PHP programming language with 3 class structure.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Rancang Bangun, Android, Mobile Application, DPTSI, Service Desk, Android, Design Pattern, MVP, Blackbox Testing, Web Service
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science. EDP
Q Science > QA Mathematics > QA76.585 Cloud computing. Mobile computing.
Q Science > QA Mathematics > QA76.6 Computer programming.
Q Science > QA Mathematics > QA76.774.A53 Android
Divisions: Faculty of Information and Communication Technology > Information Systems > (S1) Undergraduate Theses
Depositing User: Ginanjar Prabowo
Date Deposited: 01 Aug 2018 14:03
Last Modified: 01 Aug 2018 14:03
URI: http://repository.its.ac.id/id/eprint/52264

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