Analisis Tingkat Kematangan Manajemen Proses Bisnis Studi Kasus PT. XYZ Indonesia

Izzati, Lutfia Nuzul (2018) Analisis Tingkat Kematangan Manajemen Proses Bisnis Studi Kasus PT. XYZ Indonesia. Undergraduate thesis, Institut Teknologi Sepuluh Nopemer.

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Abstract

PT. XYZ Indonesia merupakan perusahaan multinasional di bidang perpindahan teknologi panas yang terkemuka di Indonesia dan dunia. Untuk dapat tetap unggul dalam persaingan dunia bisnis regional dan internasional, perusahaan harus mampu melakukan peningkatan daya saingnya dengan pengelolaan proses bisnis dan pemanfaatan teknologi. Sehingga perlu dilakukan pengukuran tingkat kematangan proses bisnis perusahaan untuk mengetahui kondisi perusahaan terkait aspek penting dalam pengelolaan proses bisnis. Penelitian ini bertujuan untuk mengetahui tingkat kematangan proses bisnis pada PT. XYZ Indonesia. Kematangan proses bisnis akan diukur dengan metode Business Process Orientation Maturity Model (BPOMM) yang dikembangkan oleh McCormack dan Johnson, yang kemudian disempurnakan oleh Skrinjar dan Trkman. BPOMM terdiri atas 9 area yakni pandangan strategis, definisi dan dokumentasi proses, pengelolaan dan pengukuran proses, struktur organisasi proses, menejemen manusia, budaya organisasi proses, orientasi pasar, pandangan pemasok, dan dukungan sistem informasi. Penelitian akan dilakukan secara kualitatif dengan menyusun kuesioner yang dibagi ke dalam beberapa area penilaian dan setiap area akan dijabarkan menjadi beberapa pertanyaan untuk menilai praktik BPM pada tiap area. Berdasarkan perancangan maka akan dilakukan pengumpulan data melalui wawancara, observasi, dan kajian dokumen perusahaan. Penilaian setiap area menggunakan skala likert dengan skala satu sampai tujuh. Penilaian kematangan manajemen proses bisnis dilakukan dengan melakukan perhitungan rata- rata nilai keseluruhan praktik BPM. Hasil dari penelitian ini diperoleh nilai dan tingkat kematangan manajemen proses bisnis perusahaan. Untuk nilai kematangan manajemen proses bisnis PT. XYZ Indonesia mendapatkan nilai sebesar 5,711. Dengan rata- rata nilai tersebut PT. XYZ Indonesia berada pada level Integrated. Untuk tiga sub-area yang masih rendah berada pada area Information Systems, Supplier, serta Pengukuran dan Pengelolaan Proses. ============ PT. XYZ Indonesia is a leading multinational company in the field of heat exchanger technology in Indonesia and the world. To be able to stay ahead in the competitive world of regional and international business, the company must be able to improve its competitiveness with the management of business processes. So it is necessary to measure the maturity level of the company's business processes to determine the condition of the company related important aspects in the management of business processes. This study aims to determine the level of business process maturity at PT. XYZ Indonesia. The maturity of the business process will be measured by the Business Process Orientation Maturity Model (BPOMM) developed by McCormack and Johnson, which is then refined by Skrinjar and Trkman. BPOMM consists of 9 areas: strategic outlook, process definition and documentation, process management and measurement, organizational structure of process, human management, organizational culture process, market orientation, supplier views, and information system support. The research will be carried out qualitatively by compiling the questionnaires divided into several assessment areas and each area will be spelled out into questions to assess BPM practices in each area. Based on the design it will be conducted data collection through interviews, observation, and study documents company. Assessment of each area using Likert scale with a scale of one to seven. Assessment of business process management maturity is done by calculating the average value of overall BPM practices. The results of this study obtained the value and maturity level of business process management company. For the maturity of business process management of PT. XYZ Indonesia scored 5,711 points. With an average value of PT. XYZ Indonesia is at Integrated level. For the three sub-areas that are still low in the area Information Systems, Supplier, and Measurement and Process Management.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: proses bisnis, business process management, business process orientation maturity model, business process, business process management, business process orientation maturity model.
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD30.213 Management information systems. Dashboards
Divisions: Faculty of Information Technology > Information System > (S1) Undergraduate Theses
Depositing User: Izzati Lutfia Nuzul
Date Deposited: 14 Aug 2018 04:16
Last Modified: 14 Aug 2018 04:16
URI: http://repository.its.ac.id/id/eprint/52349

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