Analisa faktor-faktor yang mempengaruhi penerimaan pelayanan publik berbasis elektronik (E-Government) pemerintah kota surabaya dengan menggunakan metode Technology Acceptance Model (TAM) 3 (Studi Kasus E-Lampid)

Putra, Rendris Dirgantara (2018) Analisa faktor-faktor yang mempengaruhi penerimaan pelayanan publik berbasis elektronik (E-Government) pemerintah kota surabaya dengan menggunakan metode Technology Acceptance Model (TAM) 3 (Studi Kasus E-Lampid). Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Perkembangan teknologi saat ini cukup pesat, dengan teknologi informasi semua pekerjaan menjadi lebih efisien, efektif dan akurat. Instansi pemerintahan merupakan salah satu yang tidak luput dari pemanfaatan teknologi informasi yang biasa disebut dengan electronic government (E-Gov) untuk dapat memaksimalkan peran dan fungsinya sebagai pelayanan publik. Kota Surabaya melalui Dinas Komunikasi dan Informatika mengembangkan layanan kependudukan berbasis elektronik yang diberi nama E-Lampid. Tujuan dan manfaat dari e-gov yang disediakan oleh pemerintah tersebut dikatakan berhasil jika masyarakat dapat menerima e-gov tersebut dan menggunakannya. Dalam upaya memaksimalkan layanan e-gov oleh pemerintah kota Surabaya, dana yang digunakan cukup besar. Namun masih belum maksimal penggunaannya oleh masyarakat. Ada banyak model yang dikembangkan oleh para peneliti untuk mengukur penerimaan sistem informasi oleh pengguna, salah satunya adalah model Technology Acceptance Model 3 (TAM 3) dirancang khusus untuk inovasi komputer. Dari 16 hipotesis yang diuji, terdapat 13 hipotesis yang diterima dan 3 hiposesis ditolak. Adapun faktor-faktor yang mempunyai penagruh langsung diantaranya behavior intention, perceived usefulness, perceived ease of use, computer self efficacy, percetions of external control, computer anxiety, perceived enjoyment, obejctive usability, subjective norm, image, job relevance. Selanjutnya dilakukan prioritas pada faktor-faktor yang merupakan variabel eksogen menggunakan metode Analitycal Hierarchy Process (AHP), didapat bahwa prioritas untuk perbaikan adalah Computer Self Efficancy (bobot 36%), Job Relevance (bobot 15.8%), Perceptions of External Control (bobot 15.8%), Computer Anxiety (bobot 13%), Object Usability (bobot 12%), Perceived Enjoyment (bobot 9%), Subjective Norm (bobot 5.5%), Image (bobot 5.2%) Setelah mengetahui faktor-faktor yang berpengaruh pada pada penerimaan layanan kependudukan berbasis elektronik (e-lampid), Dinas Komunikasi dan Informatika dapat fokus memperbaiki dan meningkatkan pada faktor yang berpengaruh. Dengan begitu penggunaan e-lampid oleh masyarakat dapat lebih maksimal kedepannya. ============ The development of technology is currently quite rapid, with information technology all the work becomes more efficient, effective and accurate. Government agencies are one that does not escape the utilization of information technology commonly called electronic government (E-Gov) to be able to maximize its role and function as a public service. The city of Surabaya through the Office of Communications and Information Technology developed an electronic-based population service called E-Lampid. The purpose and benefits of e-gov provided by the government are said to be successful if the public can accept the e-gov and use it. In an effort to maximize e-gov services by the city government of Surabaya, the funds used are quite large. But still not maximal use by society. There are many models developed by researchers to measure the acceptance of information systems by users, one of which is the model Technology Acceptance Model 3 (TAM 3) designed specifically for computer innovation. Of the 16 hypotheses tested, 13 accepted hypotheses and 3 hyposeses were rejected. The factors that have direct penaguh include behavior intention, perceived usefulness, perceived ease of use, computer self efficacy, percetions of external control, computer anxiety, perceived enjoyment, obejctive usability, subjective norm, image, job relevance. Furthermore, priority on factors that are exogenous variables using Analitycal Hierarchy Process (AHP) method, it is found that the priority for improvement is Computer Self Efficancy (weight 36%), Job Relevance (weight 15.8%), Perceptions of External Control (weight 15.8 %), Computer Anxiety (13% weight), Object Usability (12% weight), Perceived Enjoyment (9% weight), Subjective Norm (weight 5.5%), Image (weight 5.2%) After knowing the factors that influence on the acceptance of electronic-based residence service (e-lampid), the Office of Communications and Informatics can focus on improving and improving on the factors that influence. Thus the use of e-lampid by the community can be maximal in the future.

Item Type: Thesis (Masters)
Uncontrolled Keywords: E-Government, Technology Acceptance Model 3 (TAM 3), SEM, AMOS, AHP
Subjects: Q Science > QA Mathematics > QA278.5 Principal components analysis. Factor analysis.
T Technology > T Technology (General)
Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Divisions: Faculty of Business and Management Technology > Management Technology > (S2) Master Theses
Depositing User: Putra Rendris Dirgantara
Date Deposited: 16 Aug 2018 02:00
Last Modified: 16 Aug 2018 02:00
URI: http://repository.its.ac.id/id/eprint/52427

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