Usulan Perbaikan Order-To-Cash PT. XYZ

Chumairoh, Dewi (2018) Usulan Perbaikan Order-To-Cash PT. XYZ. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Persaingan rantai pasok yang semakin berkembang menuntut PT. XYZ memastikan proses yang dilakukannya sudah efisien dan kompetitif. PT. XYZ merupakan perusahaan yang bergerak di bidang manufaktur dengan cakupan pasar tidak hanya di Indonesia, namun meliputi area Asia Pasifik. Dengan jumlah pemesanan produk yang semakin besar, peningkatan kinerja proses merupakan hal yang sangat penting dilakukan bagi PT. XYZ. Peningkatan kinerja proses hendaknya dilakukan melalui metode yang terstruktur dan sistematis sehingga akar permasalahan dapat ditemukan. Metode penelitian ini mengikuti siklus hidup Manajemen Proses Bisnis dimulai dari identifikasi proses melalui pemetaan proses PT. XYZ dengan proses standar SCOR pada level 1-3. Selanjutnya dilakukan dekomposisi melalui identifikasi workflow. Pada setiap workflow, dilakukan identifikasi transaksi dalam proses SCOR. Identifikasi workflow dan transaksi akan dimodelkan dalam diagram proses bisnis berdasarkan standar BPMN 2.0. Pada tahap analisis digunakan teknik pemetaan Cause/Effect, SCOR Model and Mutual Solution (CESM) untuk penggalian masalah dan potensi perbaikan proses bisnis. Penelitian ini menerapkan metode penelitian studi kasus melalui teknik penggalian data wawancara dengan domain expert. Hasil penelitian adalah usulan perbaikan proses berupa Sistem Informasi/Teknologi Informasi (SI/TI) yang dapat meningkatkan performa proses bisnis. Usulan berfokus pada peningkatan performa dari segi penurunan waktu dan penurunan biaya melalui analisis heuristik ============= Increasingly emerging supply chain competition requires PT. XYZ ensures the process is efficient and competitive. PT. XYZ is a company engaged in manufacturing with market coverage not only in Indonesia, but covers the Asia Pacific region. With the increasing number of product orders, improved process performance is a very important thing done for PT. XYZ. Improved process performance should be done through a structured and systematic method so that the root of the problem can be found. This research method follows the life cycle of Business Process Management starting from process identification through mapping process of PT. XYZ with standard SCOR process at level 1-3. Further decomposition is done through the identification workflow. At each workflow, transaction identification is performed in the SCOR process. Workflow identification and transactions will be modeled in business process diagrams based on BPMN 2.0 standards. In the analysis phase, Cause / Effect mapping technique, SCOR Model and Mutual Solution (CESM) is used for problem mining and business process improvement potential. This research applies research method of case study through technique of data mining interview with domain expert. The result of this research is proposed process improvement in the form of Information System / Information Technology (SI / TI) which can improve business process efficiency. The proposal focuses on improving performance in terms of decreasing time and cost reduction through heuristic analysis.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: SCOR, Deliver, CESM, Redesign, order-to-cash
Subjects: T Technology > T Technology (General) > T58.5 Information technology. IT--Auditing
Divisions: Faculty of Information and Communication Technology > Information Systems > (S1) Undergraduate Theses
Depositing User: Dewi Chumairoh
Date Deposited: 20 Aug 2018 08:13
Last Modified: 20 Aug 2018 08:13
URI: http://repository.its.ac.id/id/eprint/52458

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