Ramadhaniar, Nabila (2018) Multi-Actor Design And Risk Assessment Of Product-Service System (Pss) In Furniture Industry. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.
Preview |
Text
02411440000112-Undergraduate_Theses.pdf - Accepted Version Download (4MB) | Preview |
Abstract
The competition within furniture industry is getting more intense shown by the high competition and changing trend in the society. In Indonesia, based on the data from the Ministry of Industry, the export of national furniture is rising from the past two years (2016-2017) and expected to increase in the following year. The sales are targeted to hit US $5 billion by 2019. Therefore, a different and innovative strategy should be implemented, so a company can be distinguished in the market with many competitors. One of the strategies is to apply different business models such as Product-Service System (PSS). Through its integration on product and service, PSS can be used to give solution for the company and answer the question about consumer’s need. The proposed business model is use-oriented service which provide furniture renting. However, before adopting this new business model, the company needs to do planning to set the right strategy in developing the furniture business. The needs of manufacturer is obtained from the previous research. While for service providers, there are 10 criterion, which are cost, management, performance, empathy, customization, deliver, company readiness, policy, and company reputation. On the other hand, customer requires 13 criterion which are affordable rental rate, easy to purchase, product information, good service, ease of delivery and return on rented furniture, multifunctional, customization, low maintenance, easy to use, durability, policy, anticipation of unexpected events, and environmentally-friendly. By using Fuzzy-AHP and multi-layer QFD, it is found that providing consultation service, insurance service, and online apps are the most appropriate technical responses to answer the need of all actor. The result is used to create a PSS blueprint. However, new business model can be risky. Therefore, an assessment of risk is done using House of Risk. From HOR1, 8 of 15 risk agents were chosen because of its cumulative of occurrence reach 80%. Then, HOR2 was constructed to determine what preventive actions that can decrease the occurrence of risk agents for all actors.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | PSS, Multi-actor QFD, Risk Evaluation, House of Risk |
| Subjects: | T Technology > T Technology (General) > T174.5 Technology--Risk assessment. |
| Divisions: | Faculty of Industrial Technology > Industrial Engineering > 26201-(S1) Undergraduate Thesis |
| Depositing User: | Nabila Ramadhaniar |
| Date Deposited: | 28 Jun 2021 03:11 |
| Last Modified: | 28 Jun 2021 03:11 |
| URI: | http://repository.its.ac.id/id/eprint/52910 |
Actions (login required)
 |
View Item |