Designing Performance Measurement System Using Balanced Scorecard In Balai Riset dan Standardisasi (BARISTAND) Surabaya

., Hafizh (2018) Designing Performance Measurement System Using Balanced Scorecard In Balai Riset dan Standardisasi (BARISTAND) Surabaya. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

BARISTAND Surabaya merupakan suatu organisasi yang berada dibawah dan bertanggung jawab kepada Balai Penelitian dan Pengembangan Industri (BPPI).BARISTAND Surabaya bergerak dalam bidang riset, standardisasi, dan sertifikasi. Dalam menjalankan perannya, pengukuran kinerja BARISTAND Surabaya seharusnya bersinergi dengan BPPI dan kementerian perindustrian. Pada kondisi saat ini, terdapat beberapa masalah yang terjadi pada sistem pengukuran kinerja BARISTAND Surabaya yaitu: visi dan misi tidak sejalan dengan indikator kinerja yang diberikan kepada BARISTAND dan tidak adanya sistem pengukuran kinerja organisasi yang terstruktur. Selain itu BARISTAND Surabaya merupakan salah satu instansi yang direkemondasikan untuk menjadi Badan Layanan Umum (BLU). Untuk menjadi BLU, terdapat beberapa syarat yang harus dipenuhi namun belum dimiliki oleh BARISTAND Surabaya, salah satunya adalah rancangan strategi bisnis. Salah satu framework yang direkomendasikan oleh dinas adalah Balanced scorecard (BSC). Framework BSC tidak hanya mengukur aspek finansial, namun aspek non finansial juga diperhatikan. Dalam penelitian ini, framework BSC digunakan untuk menenukan strategi objektif, dan KPI dari balai. Pembobotan dilakukan dengan metode Analytical Network Process (ANP). Setelah itu dibentuk dashboard untuk memudahkan pihak BARISTAND dalam menggunakan sistem yang telah dibuat. Hasil dari penelitian ini adalah terdapat 9 strategi objektif dan 20 KPI yang digunakan untuk mengukur ketercapaian dari organisasi. Dengan adanya penelitian ini, diharapkan persyaratan untuk menjadi BLU dapat dipenuhi dan juga pengukuran kinerja organisasi menjadi lebih terintegrasi. ================ BARISTAND Surabaya is an organization under and responsible to Balai Penelitian dan Pengembangan Industri (BPPI) .BARISTAND Surabaya is engaged in research, standardization, and certification. In performing its role, the performance measurement of BARISTAND Surabaya should be in synergy with BPPI and the ministry of industry. In the current condition, there are several problems that occur in the performance measurement system BARISTAND Surabaya such as: vision and mission is not in line with performance indicators given to BARISTAND and the absence of a structured organizational performance measurement system. In addition BARISTAND Surabaya is one of the recommended organizations to become a Public Service Agency (BLU). To become BLU, there are some requirements that must be fulfilled but not yet owned by BARISTAND Surabaya, which is a business strategy design. One of the frameworks recommended by the government is the Balanced Scorecard (BSC). The BSC framework not only measures the financial aspect, but the non-financial aspect is also considered. In this research, BSC framework is used to identify Strategic objectives and KPI from organization. Weighting is done by Analytical Network Process (ANP) method. After that, the dashboard is designed to facilitate the BARISTAND users in using the system that has been created. The results of this study are 9 objective strategies and 20 KPIs used to measure the achievement of the organization. With this research, it is expected that the requirements to become BLU can be fulfilled and also the measurement of organizational performance becomes more integrated.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Strategic Objectives, Key Performance Indicator (KPI), Balanced Scorecard (BSC), Analytical Network Process (ANP).
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD58.93 Balanced scorecard
T Technology > T Technology (General) > T58.62 Decision support systems
Divisions: Faculty of Industrial Technology > Industrial Engineering > (S1) Undergraduate Theses
Depositing User: Hafizh .
Date Deposited: 02 Jan 2019 05:40
Last Modified: 02 Jan 2019 05:40
URI: http://repository.its.ac.id/id/eprint/53264

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