Risk Analysis of Emergency Installation Service in RSUD dr. Soewandhie using ISO 31000:2009 and Healthcare Failure Mode and Effect Analysis (HFMEA)

Sujana, Arif (2018) Risk Analysis of Emergency Installation Service in RSUD dr. Soewandhie using ISO 31000:2009 and Healthcare Failure Mode and Effect Analysis (HFMEA). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

RSUD Dr. Soewandhie is a public hospital which is owned by Indonesian government, it was built on 1964 in Surabaya city. One of the service that is being provided is emergency installation service, but the data shows that the customer satisfaction index only shows the score of 72, it falls below the target of 80. .Peraturan Menteri Kesehatan Republik Indonesia nomor 1691 in 2011 about safety of hospital patient stated that there are seven standards for hospital one of them is to implement methods to improve performance standard, one of the criteria is to collect performance data those are related to risk management. This research has developed risk management process towards the emergency installation service in RSUD Dr. Soewandhie by using ISO 31000:2009 and HFMEA method. There are 6 processes and 16 sub-processes that have been identified in the emergency installation service and 75 risks that have been identified in the emergency installation service process of RSUD Dr. Soewandhie by conducting interview and analysis towards the graphical representation of the service process. The hazard score of identified risk based on the severity and occurrence of the risk resulted in 5 high hazard score risk, the criticality analysis resulted in 56 critical risks towards the process, the control measure analysis resulted in 53 risks that did not have effective control measure, and detectability analysis resulted in 41 risks that have to be mitigated. Risk mitigation plan was designed to 41 risks which are needed to be mitigated and resulted in 29 reducing occurrence mitigation plan, 6 reducing severity mitigation plan, 3 avoid risk mitigation plan, 2 reducing severity and occurrence mitigation plan, and 1 transfer risk mitigation plan.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Emergency Installation, ISO 31000:2009, HFMEA, Risk Asessment, Risk Mitigation
Subjects: T Technology > T Technology (General) > T174.5 Technology--Risk assessment.
Divisions: Faculty of Industrial Technology > Industrial Engineering > (S1) Undergraduate Theses
Depositing User: Arif Sujana
Date Deposited: 26 Dec 2018 02:42
Last Modified: 26 Dec 2018 02:42
URI: http://repository.its.ac.id/id/eprint/53288

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