Maulani, Intan (2018) Knowledge Loss Risk Assessment Dan Mitigasi Risiko Menggunakan Hous Of Risk 2 Pada Pt Surya Segara Safety Marine. Undergraduate thesis, ITS.
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Abstract
PT Surya Segara merupakan sebuah perusahaan yang bergerak dalam bidang perkapalan, khususnya bidang jasa servis dan inspeksi alat safety kapal. Untuk dapat mengungguli pihak competitor, PT Surya Segara harus mencapai competitive advantage. Competitive advantage ini dapat diperoleh melalui inovasi-inovasi dan kemampuan/pengetahuan dari sumber daya di dalamnya. Knowledge merupakan asset penting yang ada dalam perusahaan karena knowledge dari setiap pegawai akan sangat berpengaruh bagi jalannya proses inspeksi. Sehingga dibutuhkan identifikasi terkait risiko kehilangan pengetahuan pada PT Surya Segara. Identifikasi risiko dilakukan dengan Knowledge Loss Risk Assessment (KLRA) yang merupakan metode penilaian knowledge untuk mengidentifikasi knowledge kritis apa saja yang berisiko hilang pada perusahaan. Hasil KLRA menunjukkan manajer, wakil manajer, technical specialist, surveyor, dan teknisi memiliki knowledge yang berisiko untuk hilang. Selain itu dilakukan identifikasi akar permasalahan menggunakan fault tree analysis dan didapatkan 13 akar permasalahan dalam departemen service. Pada akhir penelitian dilakukan perancangan mitigasi menggunakan HOR dengan hasil nilai rasio efektivitas kesulitan tertinggi adalah mitigasi PA26 yaitu supervisi antara surveyor dan teknisi setelah inspeksi. Dengan output tersebut, perusahaan dapat mencegah terjadinya kehilangan knowledge pada perusahaan sehingga tidak berdampak pada proses bisnis perusahaan.
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PT Surya Segara is a company engaged in the field of shipping, especially in the field of servicing and inspection of ship safety. To be able to outperform competitor, PT Surya Segara should achieve a competitive advantage. Competitive advantage can be gained through innovations and the abilities/knowledges of resources in it. Knowledge is an important asset that exists within the company because the knowledge of every employee would be very influential for the course of the inspection process. Therefore, it required identification of the associated risk of losing knowledge in PT Surya Segara. The identification of risks is carried out using Knowledge Loss Risk Assessment (KLRA) which is a knowledge assessment method for identifying critical knowledge about anything risky lost on the company. KLRA results show manager, vice manager, technical specialist, surveyors, and technicians have the knowledge that risk to lose. In addition, identification of the root of the problem is done using fault tree analysis and obtained 13 root problems in departmental service. At the end of the research, mitigation is done using the design of HOR 2 with a result value of the ratio of the highest difficulty is the effectiveness of the mitigation PA26 which is supervision between the surveyors and technicians after the inspection. With the output results, company can prevent the occurrence of lost knowledge it can decrease the impacts on the business processes of the company.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | House of Risk, Knowledge Kritis, Knowledge Loss Risk Assessment, Knowledge Management, Mitigasi. |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD30.2 Knowledge management. |
| Divisions: | Faculty of Industrial Technology > Industrial Engineering > 26201-(S1) Undergraduate Thesis |
| Depositing User: | Intan Maulani |
| Date Deposited: | 18 Jun 2021 11:08 |
| Last Modified: | 18 Jun 2021 11:10 |
| URI: | http://repository.its.ac.id/id/eprint/54639 |
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