Dienillah, Izzah (2015) Analisis Persepsi Pasien Terhadap Pelayanan Dan Fasilitas Umum Di Puskesmas Pucang Sewu Surabaya. Diploma thesis, Institut Technology Sepuluh Nopember.
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Abstract
Institusi di jajaran Pemerintah Kota Surabaya kembali raih penghargaan. Kali ini, Puskesmas Pucang Sewu mendapatkan penghargaan sebagai Puskesmas Terbaik se-Jawa Timur dari kategori Pelayanan Primer Terbaik tingkat Puskesmas. Prestasi yang diraih oleh Puskesmas Pucang Sewu tersebut haruslah mencerminkan kualitas pelayanan yang diberikan kepada pasien juga mengenai EKIOS. Oleh karena itu peneliti ingin mengetahui persepsi pasien Puskesmas Pucang Sewu terhadap kualitas pelayanan dan fasilitas umum yang ada di puskesmas tersebut dengan metode statistika deskriptif, Confirmatory Factor Analysis dan Importance-Performance Analysis. Hasil penelitian ini yaitu sebanyak 84% pasien yang tidak mengetahui adanya EKIOS. Variabel yang memiliki kontribusi terbesar terhadap persepsi pasien adalah variabel endogen tangibles sebesar 97,3%. Kualitas pelayanan yang perlu adanya perbaikan adalah dukungan peralatan diagnosa modern, kelengkapan fasilitas pelayanan, jumlah dokter dan petugas, kecepatan dan ketepatan proses pelayanan, pemeriksaan dan pengobatan, kejelasan dokter/petugas medis dalam konsultasi, ketepatan dan kecepatan dokter dalam mengidentifikasi keluhan pasien dan lamanya antrian, serta kesesuaian resep dengan keluhan pasien, dan prioritas pelayanan kepada setiap pasien.
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Institution in the ranks of the government of the city of surabaya back grab the award. This time, slopes of Puskesmas Sewu Pucang received an award as best puskesmas east save an additional category of best service the level of primary health centers. The achievement by the slopes of Puskesmas Pucang Sewu should reflect the quality of service given to patients also about EKIOS. Hence the researchers want to know the perception of patients slopes of Puskesmas Pucang Sewu on the quality of services and public facilities in the puskesmas with statistika descriptive method, Confirmatory Factor Analysis, and Importance-Performance Analysis. The results of the analysis is as many as 84 % of patients who did not know the EKIOS. A variable that has the largest contribution to patient perception is variable endogenous tangibles 97,3% as much as. The quality of service there should have been repaired are support the diagnosis of modern equipment, completeness service facilities, number of doctors and the officers, speed and accuracy of service process, examinationand treatment,clarity doctor medical officer in consultation, the accuracy and speed of a phsician in patient identity complaints and the lenght of a queue, and confirmity prescription with complaints patients, and priorities service to all patients.
| Item Type: | Thesis (Diploma) |
|---|---|
| Additional Information: | RSSt 519.86 Die a |
| Uncontrolled Keywords: | Confirmatory Factor Analysis, EKIOS, Importance-Performance Analysis, Persepsi, Puskesmas Pucang Sewu Surabaya. |
| Subjects: | T Technology > TS Manufactures > TS156 Quality Control. QFD. Taguchi methods (Quality control) |
| Depositing User: | Mr. Tondo Indra Nyata |
| Date Deposited: | 26 Nov 2018 07:21 |
| Last Modified: | 26 Nov 2018 07:21 |
| URI: | http://repository.its.ac.id/id/eprint/60014 |
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