Analisa Gap Proses Bisnis Menggunakan Perhitungan Kemiripan Behav Ioral, Structural, Dan Semantic (Studi Kasus Perusahaan Distributor PT. XYZ)

Cahyapratama, Afrianda (2019) Analisa Gap Proses Bisnis Menggunakan Perhitungan Kemiripan Behav Ioral, Structural, Dan Semantic (Studi Kasus Perusahaan Distributor PT. XYZ). Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Meningkatnya persaingan dalam dunia bisnis menjadikan sebuah kebutuhan
penting bagi setiap perusahaan untuk menyusun, menata, dan menertibkan semua
aspek yang berkaitan dengan perincian atau standar tetap mengenai alur proses
bisnis yang dilakukan secara berulang-ulang. Proses bisnis merupakan kumpulan
dari seluruh aktivitas dan tugas dalam mencapai tujuan dari sebuah
perusahaan/organisasi. Model proses bisnis dapat digunakan kembali sebagai upaya
manajemen proses bisnis tersebut ke dalam sebuah repositori. Untuk mengatasi
permasalahan tersebut, dibutuhkan pengukuran terhadap model proses bisnis yang
memiliki kemiripan dalam hal prosesnya. Dari beberapa model proses bisnis yang
memiliki kemiripan (similarity) dapat diidentifikasi sebagai model proses bisnis
utama, yang memiliki keutamaan fungsi, hingga aktivitas yang sama. Pendekatan
pencocokkan graf (graph matching) dapat digunakan untuk mengidentifikasi
kemiripan proses atau aktivitas dalam model proses bisnis. Ada tiga hal dalam
menemukan kemiripan antara tiap model proses, diantaranya kemiripan teks
(Semantic), kemiripan stuktur (Structural), dan kemiripan perilaku (Behavioral).
Proses bisnis dari SOP dan event log dapat dikatakan mirip apabila dilihat dari
strukturnya karena proses perhitungan kemiripan struktural hanya melihat
kedekatan hubungan aktivitas dan relasinya saja. Nilai kemiripan berdasarkan
perilaku menunjukan nilai < 0.5, karena pada proses perhitungan perilaku harus
dilihat dari setiap jalur proses yang terdapat pada model proses bisnis tersebut.
Proses perhitungan berdasarkan label harus dibandingkan dari setiap kata/kalimat,
sehingga apabila kata/kalimat yang dibandingkan berbeda maka langsung
dinyatakan tidak mirip. Nilai kesesuaian yang diperoleh dari hasil validasi menggunakan koefisien Cohen’s Kappa yaitu 0.400 = 40%. Nilai kesesuaian ini
menyatakan bahwa berdasarkan nilai gap yang didapat dari kedua proses bisnis
berarti terdapat kesesuaian yang lumayan mirip.
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Increased competition in the business world makes it an important
requirement for every company to develop, organize and discipline all aspects
related to the details or fixed standards of repetitive business process flow. Business
process is a collection of all activities and tasks in achieving the goals of a company
/ organization. The business process model can be reused as a business process
management effort into a repository. To overcome these problems, it takes
measurement of business process models that have similarities in terms of the
process. From several business process models that have similarity can be identified
as the main business process model, which has the virtue of function, to the same
activity. A graph matching approach can be used to identify the similarity of
processes or activities in a business process model. There are three things in finding
the similarities between each process model, including the similarity of text
(Semantic), structural, and behavioral. The business process of SOPs and event logs
can be said to be similar when viewed from the structure because the structural
similarity calculation process only sees the closeness of the relationship of activities
and relations. The behavioral similarity value shows a value of <0.5, because the
behavior calculation process must be seen from each process path contained in the
business process model. The process of calculating label similarity must be
compared from each word/sentence, so that if the words/sentences are compared
differently then they are immediately declared not similar. Suitability values
obtained from the validation results using the coefficients Cohen’s Kappa is 0.400 = 40 percent. This conformity value states that based on the gap value obtained
from the two business processes it means that there is a fairly similar suitability.

Item Type:	Thesis (Masters)
Additional Information:	RTMT 658.166 Cah a-1 2019
Uncontrolled Keywords:	Proses bisnis, Graph Matching, Probablistic Latent Semantic Analysis (PLSA), Dice Coefficient Similarity, Jaccard Coefficient Similarity, Business process improvement
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD1393.25 Business enterprises T Technology > T Technology (General)
Divisions:	Faculty of Creative Design and Digital Business (CREABIZ) > Technology Management > 61101-(S2) Master Thesis
Depositing User:	Afrianda Cahyapratama
Date Deposited:	20 May 2022 01:56
Last Modified:	20 May 2022 01:56
URI:	http://repository.its.ac.id/id/eprint/62536

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