Septiani, Tria Maulida (2015) Evaluasi critical success factors pada implementasi e-procurement menggunakan metode Dematel Analytical Network Process (DANP) di PT.X. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
PT. X merupakan perusahaan yang bergerak di bidang airport service. Dalam
melaksanakan kegiatan bisnisnya, PT.X melakukan perubahan sistem pengadaan
internal secara manual menjadi e-procurement sejak tanggal 1 Juli 2014. Pada
masa awal implementasi e-procurement, perusahaan menghadapi beberapa
hambatan terkait perubahan serta penggunaan teknologi baru. Untuk dapat
mengurangi hambatan dan mencapai kesuksesan implementasi, PT.X perlu
melaksanakan CSF dengan baik. Penelitian ini bertujuan untuk mengevaluasi
sejauh mana perusahaan melaksanakan CSF serta bagaimana hubungan
keterkaitan antar CSF. Metode yang digunakan dalam penelitian ini adalah
gabungan antara ANP dan DEMATEL. Output penelitian berdasarkan hasil
pengolahan DEMATEL menunjukkan bahwa indikator CSF yang memiliki
jumlah hubungan pengaruh antar indikator terbanyak adalah Concentration on
business, Identification and management of key stakeholders, dan Enthusiasm and
ambition. Sedangkan hasil evaluasi CSF menunjukkan bahwa sebagian besar
CSF masih belum terlaksana dengan baik dan memerlukan perbaikan. Hal
tersebut didasarkan pada pengelompokkan traffic light sebanyak delapan (8)
indikator perlu mendapatkan perbaikan dan delapan (8) indikator yang harus
segera dijalankan oleh perusahaan, serta hasil nilai GAP sebanyak 15 indikator
CSF belum memenuhi target perusahaan.
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PT. X is a company focusing on airport service. In running its business
activity, PT. X change its internal procurement from manual to e-procurement
since 1st July 2014. Some obstacles appeared at the beginning of the eprocurement
implementation related to adapting to changes and a new
technology. In order to decrease those obstacles and achieve their goal, PT. X
need to implement CSF in a proper way. Based on that problem, this research
aiming for evaluating how PT. X implement CSF so far and relation among those
CSF. This research combine ANP and DEMATEL as the main method.
Based on DEMATEL, the result show that CSF indicators which have the
most relation is Concentration on business, Identification and management of key
stakeholders, dan Enthusiasm and ambition. While the CSF evaluation results
show that most of the CSF still has not done well and need to improve on its
implementation. Those results based on CSF evaluation that grouped into the
traffic light, eight (8) indicators still need improvement and eight (8) indicators
need to be implemented immediately, as well as the results of the GAP 15
indicators CSF has not met its targets.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Additional Information: | RSMB 658.720 285 467 8 Sep e |
| Uncontrolled Keywords: | Critical Success Factors, Pengadaan, e-Procurement, DEMATEL, Analytical Network Process, Traffic Light System |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD39.5 Industrial procurement. |
| Divisions: | Faculty of Industrial Technology > Business Management > 61205-(S1) Undergraduate Thesis |
| Depositing User: | - Taufiq Rahmanu |
| Date Deposited: | 02 May 2019 02:41 |
| Last Modified: | 02 May 2019 02:41 |
| URI: | http://repository.its.ac.id/id/eprint/62892 |
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