Evaluasi critical success factors pada implementasi e-procurement menggunakan metode Dematel Analytical Network Process (DANP) di PT.X

Septiani, Tria Maulida (2015) Evaluasi critical success factors pada implementasi e-procurement menggunakan metode Dematel Analytical Network Process (DANP) di PT.X. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

PT. X merupakan perusahaan yang bergerak di bidang airport service. Dalam melaksanakan kegiatan bisnisnya, PT.X melakukan perubahan sistem pengadaan internal secara manual menjadi e-procurement sejak tanggal 1 Juli 2014. Pada masa awal implementasi e-procurement, perusahaan menghadapi beberapa hambatan terkait perubahan serta penggunaan teknologi baru. Untuk dapat mengurangi hambatan dan mencapai kesuksesan implementasi, PT.X perlu melaksanakan CSF dengan baik. Penelitian ini bertujuan untuk mengevaluasi sejauh mana perusahaan melaksanakan CSF serta bagaimana hubungan keterkaitan antar CSF. Metode yang digunakan dalam penelitian ini adalah gabungan antara ANP dan DEMATEL. Output penelitian berdasarkan hasil pengolahan DEMATEL menunjukkan bahwa indikator CSF yang memiliki jumlah hubungan pengaruh antar indikator terbanyak adalah Concentration on business, Identification and management of key stakeholders, dan Enthusiasm and ambition. Sedangkan hasil evaluasi CSF menunjukkan bahwa sebagian besar CSF masih belum terlaksana dengan baik dan memerlukan perbaikan. Hal tersebut didasarkan pada pengelompokkan traffic light sebanyak delapan (8) indikator perlu mendapatkan perbaikan dan delapan (8) indikator yang harus segera dijalankan oleh perusahaan, serta hasil nilai GAP sebanyak 15 indikator CSF belum memenuhi target perusahaan. =========================================================================================================== PT. X is a company focusing on airport service. In running its business activity, PT. X change its internal procurement from manual to e-procurement since 1st July 2014. Some obstacles appeared at the beginning of the eprocurement implementation related to adapting to changes and a new technology. In order to decrease those obstacles and achieve their goal, PT. X need to implement CSF in a proper way. Based on that problem, this research aiming for evaluating how PT. X implement CSF so far and relation among those CSF. This research combine ANP and DEMATEL as the main method. Based on DEMATEL, the result show that CSF indicators which have the most relation is Concentration on business, Identification and management of key stakeholders, dan Enthusiasm and ambition. While the CSF evaluation results show that most of the CSF still has not done well and need to improve on its implementation. Those results based on CSF evaluation that grouped into the traffic light, eight (8) indicators still need improvement and eight (8) indicators need to be implemented immediately, as well as the results of the GAP 15 indicators CSF has not met its targets.

Item Type: Thesis (Undergraduate)
Additional Information: RSMB 658.720 285 467 8 Sep e
Uncontrolled Keywords: Critical Success Factors, Pengadaan, e-Procurement, DEMATEL, Analytical Network Process, Traffic Light System
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD39.5 Industrial procurement.
Divisions: Faculty of Industrial Technology > Business Management > (S1) Undergraduate Theses
Depositing User: - Taufiq Rahmanu
Date Deposited: 02 May 2019 02:41
Last Modified: 02 May 2019 02:41
URI: http://repository.its.ac.id/id/eprint/62892

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