Haris, Achmad Ogi (2020) Penilaian Kinerja Operasional Dan Tata Kelola Kerja Bongkar Muat Kapal, Di Terminal Petikemas, Studi Kasus Pelabuhan Di Tanjung Priok. Masters thesis, Institut Teknologi Sepuluh November.
Preview |
Text
09211750077005_Thesis.pdf Download (2MB) | Preview |
Abstract
Makalah ini menerangkan tentang bagaimana cara menilai kinerja operasional dan tata kelola proses bongkar muat peti kemas dari dan ke kapal. Perusahaan bongkar muat adalah perusahaan yang berbadan hukum dan didirikan khusus untuk melayani kegiatan bongkar muat dari dan ke kapal. Dalam menjalankan usahanya, secara professional, mitra perusahaan bongkar muat bekerjasama dengan badan usaha pelabuhan (BUP) untuk melayani dan memperlancar kegiatan bongkar muat kapal. Dalam melaksanakan kerjasama tersebut, untuk memberikan hasil yang terbaik bagi kedua belah pihak, tertuang dalam suatu perjanjian level layanan (Service Level Agreement/ SLA) dan memberikan jaminan atas layanan (Service level guarantee/ SLG). Untuk itu, diperlukan suatu tata penilaian kinerja operasional yang dianggap mewakili dalam pelayanan tersebut. Salah satu Metode penilaian kinerja mitra perusahaan bongkar muat adalah dengan menggunakan metode balance score card, berdasarkan parameter Key performance indicator. Parameter tersebut meliputi : Perspektif finansial, Perspektif pelanggan, Internal bisnis proses, Pembelajaran dan Pengembangan. Rekomendasi adalah berdasarkan hasil penilaian parameter KPI diatas, memberikan hasil yang mengarah kepada perbaikan berkelanjutan menjadi standart performansi yang lebih baik.
==================================================================================================================================
Stevedoring services play in important function in the effective and efficient performance of cargo handling operations at container terminal. Further, stevedoring company is a company incorporated in law and established specifically to serve loading and unloading activities from and to the vessel in which the operational and commercial aspects of cargo-handling rely on the performance and the service organization of stevedoring operations. In conducting its business, the stevedoring company cooperates and jointly operates with terminal and ship operators to fulfill the expected higher performance in time and costs factors. The cooperation is also influenced by the governance of stevedoring services depending on the service level agreement (SLA) as well as service level guarantee (SLG). This paper is intended to assess both the operational performance and governance of container particularly using the case of a container terminal in Tanjung Priok, Jakarta Indonesia. The balance score-card method based on Key Performance Indicator (KPI) is applied in assessing the operational and governance performance of the services provided. The study obtained a result that four parameters of financial, customer satisfaction, internal business process and employee knowledge development are determining factors creating better both operational and governance performance of stevedoring services
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | RTMT 658.312 5 Har p-1 |
| Uncontrolled Keywords: | Kata kunci : balance score-card, Jasa bongkar muat, Pemerintah, Terminal peti kemas, |
| Subjects: | Q Science V Naval Science > VK V Naval Science > VK > VK358 Marine terminals |
| Divisions: | Faculty of Business and Management Technology > Management Technology > 61101-(S2) Master Thesis |
| Depositing User: | HARIS ACHMAD OGI |
| Date Deposited: | 26 Mar 2025 05:28 |
| Last Modified: | 26 Mar 2025 05:28 |
| URI: | http://repository.its.ac.id/id/eprint/69299 |
Actions (login required)
 |
View Item |