Pengembangan model performasi dari maintenance service provider dengan pendekatan case study analysisi dan multi krteria

Primahasmi, Dalulia (2015) Pengembangan model performasi dari maintenance service provider dengan pendekatan case study analysisi dan multi krteria. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Kegiatan perawatan, baik yang bersifat corrective maupun preventive, pada awalnya dilakukan oleh pihak internal perusahaan yaitu departemen maintenance. Namun seiring berjalannya waktu, beberapa perusahaan menerapkan strategi outsourcing dalam melakukan kegiatan perawatan. Outsourcing adalah pendelegasian dari fungsi bisnis secara total atau sebagian keperusahaan lain bersamaan dengan kegiatan administratif serta operasionalnya. Keuntungan dari penerapan outsourcing antara lain perusahaan dapat fokus pada bisnis utama dengan mendelegasikan kegiatan penunjang perusahaan. Selain itu, penggunaan outsourcing dinilai lebih ekonomis karena adanya penyesuaian anggaran kegiatan maintenance dari biaya tetap menjadi biaya variabel. Salah satu industri yang menerapkan outsourcing dalam kegiatan perawatan adalah industri kesehatan yaitu rumah sakit. Intensive Care Unit (ICU) adalah bagian Rumah Sakit dengan tingkat uncertainty yang tinggi sehingga diperlukan peralatan medis dengan availability dan reliability yang tinggi. Penelitian ini melakukan pengembangan kriteria performansi untuk menilai kinerja dari outsourcing peralatan medis atau maintenance service provider. Beberapa penelitian terdahulu telah melakukan identifikasi kriteria performansi untuk maintenance service provider, baik pada bidang peralatan medis maupun manufaktur. Penelitian ini menggunakan integrasi metode Case Study Analysis, Delphi, DEMATEL dan ANP serta dilengkapi dengan pembuatan perangkat pengukuran kinerja untuk mempermudah pengguna dalam menilai kinerja dari maintenance service provider. Case Study Analysis dan Delphi untuk mendapatkan kriteria baru yang relevan dengan kebutuhan pengguna, Kano untuk mengidentifikasi criteria dalam dimensi basic requirements dan special requirements, DEMATEL untuk mengetahui keterkaitan antar criteria dan ANP untuk memberikan bobot kriteria. Hasil yang didapatkan dari pengolahan Kano, kriteria yang harus dipenuhi (basic requirements) adalah fleksibilitas provider dalam menghadapi situasi abnormal dan tipe peralatan yang dapat ditangani oleh provider (equipment types). Tiga kriteria dengan bobot tertinggi adalah criteria kemampuan teknisi dengan bobot 0,256881, kriteria kemampuan diagnosa sebesar 0,222181 dan fleksibilitas sebesar 0,175684. Dua kriteria dengan bobot terendah dan keduanya bernilai 0 (tidak memberikan kontribusi terhadap performansi) adalah kriteria biaya dan dependability. ===================================================================================================== Maintenance activities, both in the form of corrective and preventive maintenance, is initially managed by the internal team of a particular company which is the department of maintenance. Nevertheless, along with the time, several companies implement outsourcing strategy in managing the maintenance. Outsourcing is delegating the business function in total or partial to other company along with the administrative and the operational activity. The benefit of the implementation of outsourcing is that the company can focus on its main business by delegating its supporting activities. Furthermore, the implementation of outsourcing is considered more economic since there is alteration of the maintenance financial plan from the fixed charge into variable charge. One of the industries which use outsourcing within the activity of maintenance is healthiness industry – hospitals, in particular. Intensive Care Unit (ICU) is the division of hospitals which rate of uncertainty is classified high, thus it requires medical devices with high rate of availability and reliability as well. This research developed the criteria of performance to assess the performance of outsourcing for medical devices or maintenance service provider. There are several previous studies which have already identified performance criteria for maintenance service provider, either in the sector of medical devices or manufacture. This study used the integration of Case Study Analysis, Delphi, DEMATEL and ANP also supported by the compilation of Excel file of performance measurement tools to accommodate the users in assessing the performance of maintenance service provider. Case Study Analysis and Delphi were utilized to obtain new criteria in accordance to the users’ needs. Kano was used to identify the criteria within the dimension of basic requirements and special requirements. DEMATEL was employed to identify the connection between criteria and ANP to provide the integrity of the criteria. The results of Kano tabulation shows that the criteria need fulfilling (basic requirements) are the flexibility of provider in coping with abnormal situations and the types of devices which can be managed by the provider (equipment types). Three criteria with the highest integrity rate are the criteria of technicians’ capability by the rate of integrity reaches 0.256881, the criteria of aptitude of providing diagnosis by the rate of integrity reaches 0.222181, and the criteria of flexibility by the rate of integrity reaches 0.175684. Two criteria which rate of integrity are 0 and considered having the lowest integrity rate (did not give any contribution to the performance) are the criteria of charges and dependability.

Item Type: Thesis (Masters)
Additional Information: RTI 004.678 Dal p
Uncontrolled Keywords: Peralatan Medis; ICU; Outsourcing; Maintenance; Case Study Analysis; Multikriteria ========================================================== Medical Devices;ICU; Outsourcing; Maintenance; Case Study Analysis; Multi-criteria
Subjects: Q Science > QA Mathematics > QA76.76.A65 Application software
Divisions: Faculty of Industrial Technology > Industrial Engineering > (S2) Master Theses
Depositing User: - Taufiq Rahmanu
Date Deposited: 19 Sep 2019 06:30
Last Modified: 19 Sep 2019 06:30
URI: http://repository.its.ac.id/id/eprint/70843

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