Analisis Sistem Antrian Peserta Badan Penyelenggara Jaminan Sosial Kesehatan Surabaya

Bintari, Hasna (2015) Analisis Sistem Antrian Peserta Badan Penyelenggara Jaminan Sosial Kesehatan Surabaya. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Sejak beroperasinya BPJS Kesehatan pada tanggal 1 Januari 2014, perlahan banyak masyarakat yang menyadari manfaatnya. Namun, ada beberapa hal yang perlu diperbaiki seperti antrian panjang pendaftaran BPJS Kesehatan. Dalam Tugas Akhir ini membahas jumlah loket pelayanan, perhitungan waktu tunggu peserta BPJS, dan total biaya yang di keluarkan pihak BPJS Kesehatan. Data yang diperlukan adalah data waktu antar kedatangan dan data waktu pelayanan. Dari hasil analisis, rata-rata waktu kedatangan peserta BPJS sekitar 2,5 sampai 5 menit sedangkan rata-rata waktu pelayanannya sekitar 7 sampai 11 menit. Waktu tunggu dan total biaya yang dikeluarkan pihak BPJS sistem antrian 5 server lebih efisien dibandingkan menggunakan 4 atau 6 server, karena dengan sistem antrian 5 server tidak banyak terjadi penumpukan peserta yang mengantri dan tidak terjadi pemborosan dana karena server menganggur. ==================================================================================================== Since BPJS Kesehatan operated on January 1, 2014, many people in society are slowly realizing the benefits of it. However, some things still need to be fixed, such as long queues in BPJS Kesehatan registration. In this final project is discussed the number of service counters, waiting time calculation participants BPJS Kesehatan, and the total cost which is spent by BPJS Kesehatan. Data used in this final project are inter-arrival time and service time. Based on the analysis result, the average time of participants arrival is about 2.5 until 5 minutes, while the average time of the service is about 7 until 11 minutes. The number of participants waiting, waiting time and the total costs incurred BPJS Kesehatan using a 5-server queuing system is more efficient than using 4-server or 6-server, because the queue using the 5-server queuing system is less than the 4- server or 6-serverqueuing system and there is no wasting fund to waste as the server is idle.

Item Type: Thesis (Undergraduate)
Additional Information: RSMa 519.82 Bin a
Uncontrolled Keywords: Antrian, Total Biaya, BPJS Kesehatan
Subjects: H Social Sciences > HB Economic Theory > HB846.2 Cost benefit analysis
Divisions: Faculty of Mathematics and Science > Mathematics > (S1) Undergraduate Theses
Depositing User: Mr. Marsudiyana -
Date Deposited: 05 Dec 2019 03:53
Last Modified: 05 Dec 2019 03:53
URI: http://repository.its.ac.id/id/eprint/72204

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