Analisis keberhasilan e-Sapawarga pemerintah kota Surabaya menggunakan information system success model

Monzila, Izzano (2015) Analisis keberhasilan e-Sapawarga pemerintah kota Surabaya menggunakan information system success model. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Indonesia sebagai negara berkembang saat ini sedang mengembangkan diri agar tidak dianggap ketinggalan jaman. Teknologi seperti e-government itu sendiri sudah mulai dikembangkan di berbagai daerah di tanah air. Surabaya, misalnya, yang dianggap sebagai panutan atau kiblat dalam hal egovernment ini telah memulai mengembangkan banyak sistem untuk keperluan Pemerintah Kota Surabaya. Sistem-sistem seperti e-Procurement, e-Project, dan e-Budgeting, misalnya, saat ini dalam proses sosialisasi ke berbagai pengguna di dalam Pemerintah Kota Surabaya itu sendiri. Salah satu media atau sistem yang terkait dengan e-government, yang mana telah dikembangkan, adalah E-Sapawarga. ESapawarga adalah wadah yang diberikan oleh Pemerintah Kota Surabaya untuk menampung segala aspirasi dari masyarakat Surabaya. Sistem yang pertama kali diperkenalkan oleh Walikota Surabaya Tri Rismaharini pada SESINDO 2010 ini awalnya dinamakan e-RT/RW dan ber-domain-kan http://sapawarga.org/. Karena nama tersebut hanya terbatas pada RT/RW saja, maka selanjutnya diubah menjadi E-Sapawarga. Saat ini, E-Sapawarga dapat diakses di halaman http://sapawarga.surabaya.go.id/. Saat ini e-Sapawarga masih belum dikenal secara luas oleh masyarakat Surabaya. Hal ini disebabkan karena beberapa masalah seperti proses registrasi yang menghabiskan waktu yang tidak sebentar. Berdasarkan masalah ini, penelitian mengenai kesuksesan sistem akan dilakukan untuk mengetahui sejauh mana keberhasilan atau kesuksesan E-Sapawarga yang telah berjalan dilihat dari sudut pandang penggunanya. Penelitian mengenai kesuksesan sistem ini memakai Information Systems Success Model (ISSM) sebagai pengukur kesuksesan secara tidak langsung. Structural Equation Modelling (SEM) digunakan untuk mengukur variabel-variabel yang terdapat dalam model ISSM. SEM ini juga digunakan dalam mengolah data kuesioner 45 pengguna E-Sapawarga Pemerintah Kota Surabaya. Hasil dari penelitian ini menunjukkan bahwa sistem E-Sapawarga yang telah diterapkan Pemerintah Kota Surabaya dinyatakan berhasil berdasarkan sudut pandang User. Selain itu, sistem ESapawarga dianggap belum mendatangkan manfaat bagi User. Hipotesis-hipotesis yang dibangun tidak semuanya terpenuhi seperti H2, H3, dan H5. Rekomendasi-rekomendasi yang diberikan berdasarkan pengujian dalam penelitian ini dapat digunakan untuk perbaikan dan penelitian di masa mendatang. ======================================================================================================= Indonesia as a developing country, is progressing itself in order to keep pace with the ever-moving technology. One type of technology, the e-government, has been implemented in some areas in our country. Surabaya, for example, that is considered as a model of e-government, has already developed many systems in the Surabaya Municipality. Among them are the e-Procurement, e- Project, and e-Budgeting. Right now they are being socialized among the users in the municipality. One system that has to do with e-government is an e-Sapawarga, which has been developed. This e-Sapawarga is to hold all the aspirations of the Surabaya people. This system was first introduced by the Mayor of Surabaya Tri Rismaharini at SESINDO 2010, and was formerly called e-RT / RW and its website was http://sapawarga.org/. Because the name is limited to RT / RW, so it was changed to e-Sapawarga. Currently, e-Sapawarga can be accessed on the page http://sapawarga.surabaya.go.id/. At the moment this e-Sapawarga hasn’t been widely known by the people of Surabaya. This is due to several problems such as the publication and dissemination. Based on these problems, research on the success of the system will be carried out to determine the extent of success or the success of E-Sapawarga who has been running from the perspective of users. The research on how successful this system is uses the Information Systems Success Model (ISSM) as an indirect measure of success. Structural Equation Modeling (SEM) was used to measure the variables included in the model ISSM. SEM is also used in processing the data taken from the questionnaire given to 51 ESapawarga users. The results of this research shows that the E-Sapawarga is considered successful as observed from the user’s point of view. On the other hand, this system hasn’t shown any significant benefits for users. Not all the hypotheses that arise from this research are valid; such as H2, H3, H5, H8. The recommendations that are proposes based on the results of the tests for the research may be of some help for future purposes.

Item Type: Thesis (Undergraduate)
Additional Information: RSSI 658.403 801 1 Mon a
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Subjects: T Technology > T Technology (General) > T58.5 Information technology. IT--Auditing
Divisions: Faculty of Information and Communication Technology > Information Systems > 57201-(S1) Undergraduate Thesis
Depositing User: - Taufiq Rahmanu
Date Deposited: 05 Dec 2019 07:00
Last Modified: 05 Dec 2019 07:00
URI: http://repository.its.ac.id/id/eprint/72231

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