Pembuatan Kakas Pengukuran Kinerja Aplikasi Layanan E-Government Dengan Metode Extended Goal Question Metric - Development Of Service Performance Measurement Tool For E-Government Application By Extended Goal Question Metric Method

Kuswinardi, Wiwin (2011) Pembuatan Kakas Pengukuran Kinerja Aplikasi Layanan E-Government Dengan Metode Extended Goal Question Metric - Development Of Service Performance Measurement Tool For E-Government Application By Extended Goal Question Metric Method. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

E-Government (e-gov) merupakan salah satu alternatif berbasis teknologi informasi untuk mewujudkan good governance.Salah satu faktor penyebab kegagalan e-gov adalah kurangnya informasi tentang kinerja e-gov karena sulitnya mengukur kinerja layanan pada high level baik secara kualitatif maupun kuantitatif sehingga pihak stakeholder tidak dapat melakukan pembenahan yang tepat terhadap e-gov. Metode Extended Goal Question Metric(Extended GQM) yang diintegrasikan pada kerangka kerja E-Government Performance Measurement merupakan metode pengukuran kinerja layanan e-gov yang mampu menyelaraskan pertanyaan-pertanyaan yang mengerucut pada goal yang telah didefinisikan dan jawaban-jawabannya dituangkan dalam metric untuk selanjutnya diukur. Penelitian ini memberikan kontribusi berupa metode Extended GQM yang terintegrasi pada kerangka kerja E-Government Performance Measurement dan tersedianya kakas yang mengimplementasi-kannya dengan mengambil studi kasus e-gov Perencanaan Pembangunan Kota Malang untuk mempermudah pengukuran kinerja layanan e-gov hingga menyajikan laporan sebagai rekomendasi bagi pembenahan e-gov. ======================================================================================================================== E-Government (e-gov) is one of the alternative-based information technology to realize good governance. One of the reasons of failure of e-gov is the lack of information about e-gov performance because of the difficulty of measuring the performance of services at high levels both qualitatively and quantitatively so that the stakeholders can not make corrections right on the e-gov. Extended Method of Goal Question Metric (GQM Extended) which is integrated in the framework of E-Government Performance Measurement is a method of measuring the performance of e-gov services are able to align the questions are converging on a goal that has been defined and the answers poured in for the next metric is measured. This study contributes to form an integrated GQM Extended method in the framework of E-Government Performance Measurement and availability Kakas which to imple ¬ ¬ tion it by taking a case study of e-Government Development Planning Malang to facilitate performance measurement services to present e-gov report as recommendations for revamping the e- gov.

Item Type: Thesis (Masters)
Additional Information: RTIf 658.312 5 Kus p
Uncontrolled Keywords: extended goal question metric, pengukuran kinerja, layanan e-government, extended goal question metric, performance measurement, e-government services
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD56.25 Industrial efficiency--Measurement. Industrial productivity--Measurement.
Divisions: Faculty of Information Technology > Informatics Engineering
Depositing User: ansi aflacha
Date Deposited: 19 Dec 2019 07:39
Last Modified: 19 Dec 2019 07:39
URI: http://repository.its.ac.id/id/eprint/72445

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