Pambudi, M Aji Luhur (2020) Studi Integrasi Layanan E-Ticketing Kapal Laut Penumpang Pada E-Dagang (E-Commerce). Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Perkembangan bisnis transportasi laut di tanah air membutuhkan dukungan dari sistem digital. Tantangan yang sedang dihadapi pada sektor transportasi laut yakni teknologi digital menggantikan cara kerja konvensional. Tujuan dari penelitian ini untuk (i) mengkaji proses bisnis penerbitan tiket (ii) mengkaji transformasi pembuatan tiket konvensional menuju E-Ticketing. Metode Analisis yang digunakan yaitu E-Dagang (E-Commerce) E-Dagang (E-Commerce) yang merupakan konsep baru, biasanya digambarkan sebagai proses jual beli barang atau jasa pada Internet atau proses jual beli atau pertukaran produk, jasa dan informasi melalui jaringan informasi termasuk internet. E-Dagang (E-Commerce) merupakan kegiatan bisnis yang dijalankan secara elektronik melalui suatu jaringan internet atau kegiatan jual beli barang atau jasa melalui jalur komunikasi digital. Hasil analisis menunjukan bahwa dalam membuat proses bisnis penerbitan tiket terdapat 14 layanan E-Dagang (E-Commerce) yang harus ada, dengan layanan tersebut itu pula kita dapat mengetahui dan membandingkan proses pola operasi E-Ticketing angkutan kapal laut penumpang dengan penyedia jasa E-Ticketing lainnya, dan dapat menentukan indikator mana yang berperan penting untuk dapat kompatibel dengan penyedia jasa lain. Hal ini menunjukan bahwa dengan mengadopsi sistem E-Dagang (E-Commerce) dapat meningkatkan layanan service manajemen produk, manajemen pengguna, manajemen katalog, manajemen konten, manajemen pemesanan, manajemen persediaan, layanan pembayaran, layanan pelanggan, layanan pencarian pada E-Ticketing transportasi laut jauh lebih berkembang.================================================================================================================================
The development of the sea transportation business in our country required the support of digital systems. The challenges of the sea transportation sector are digital technology that replaces conventional technology. The purpose of this research is to (i) reviewing the ticket issuance business process (ii) examines the transformation of conventional ticket making to E-Ticketing. The analysis method used is E-Commerce which is a new concept, usually described as the process of buying and selling goods or services on Internet or the process of buying and selling or exchanging products, services, and information through the information network including the Internet. E-Commerce is a business activity that is run electronically through an Internet network or the activities of buying and selling goods or services through digital communication channels. The results of the analysis showed that in making a ticket issuance business process there are 14 existing E-Commerce services, with that services we can know and compared the operating pattern process E-Ticketing marine transport passengers with other provider E-Ticketing services, and can determine which indicators are important to be compatible with other service providers. These indicates that by adopting an E-Commerce system, product management, user management, catalog management, content management, order management, inventory management, payment service, customer service, search service on E-Ticketing sea transport is much more developed.
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | RTPe 387.5 Pam s-1 2020 |
| Uncontrolled Keywords: | E-Commerce, E-Ticketing, Sea Transportation, Business. |
| Subjects: | V Naval Science > V Naval Science (General) |
| Divisions: | Faculty of Marine Technology (MARTECH) > Naval Architecture and Shipbuilding Engineering > 36101-(S2) Master Thesis |
| Depositing User: | M AJI LUHUR PAMBUDI |
| Date Deposited: | 11 Mar 2025 01:04 |
| Last Modified: | 11 Mar 2025 01:04 |
| URI: | http://repository.its.ac.id/id/eprint/73984 |
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