Assiddiqi, Muhammad Hazbi (2020) APLIKASI QFD UNTUK PERBAIKAN KUALITAS PADA BIMBINGAN BELAJAR ONLINE. Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Bimbingan belajar online (bimbel online) kini begitu banyak diminati oleh para siswa baik SMP maupun SMA namun masih terdapat ketidakpuasan dan keluhan terhadap bimbingan belajar online seperti faktor software, faktor pengajar, dan materi pembelajaran. Penelitian ini bertujuan untuk mengidentifikasi kualitas bimbel online berdasarkan ketidakpuasan siswa SMP dan SMA serta memberikan prioritas perbaikan untuk memperbaiki ketidakpuasan tersebut dengan menggunakan metode QFD (Quality Function Development). QFD yang disusun memiliki 2 fase dan masing-masing fase disusun berdasarkan VOC (Voice Of Customer) siswa SMP dan SMA. QFD fase 1 memiliki 2 dimensi yaitu dimensi proses dan dimensi faktor. QFD fase 1 dimensi proses didesain menggunakan VOC (Voice Of Customer) dan bimbel online process untuk mendapatkan rangking ketidakpuasan siswa SMP dan SMA dalam proses bimbel online. QFD fase 1 dimensi faktor didesain menggunakan VOC (Voice Of Customer) dan critical bimbel online factor (faktor krits dalam bimbel online) untuk mendapatkan rangking ketidakpuasan siswa SMP dan SMA dari faktor bimbel online sedangkan pada QFD fase 2 didesain menggunakan problem critical bimbel online factor dan improvement action untuk mendapatkan rangking prioritas dan keefektifan dari kegiatan perbaikan tersebut. Sehingga dengan ketiga fase QFD yang telah didesain dapat mengidentifikasi masalah dalam proses yang terjadi di bimbel online dan faktor yang mempengaruhinya serta melakukan perbaikan yang efektif untuk tingkat pendidikan SMP dan SMA.
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Online student learning (Bimbel online) is now so much in demand by students both middle and high school but there are still dissatisfaction and complaints about online student learning such as software factors, teaching factors, and learning materials. This study aims to identify the quality of online student learning based on the dissatisfaction of middle and high school students as well as giving priority improvements to correct dissatisfaction using the QFD (Quality Function Development) method. QFD which is arranged has 2 phases and each phase is arranged based on VOC (Voice of Customer) of middle and high school students. QFD phase 1 has 2 dimensions, namely process dimensions and factor dimensions. Phase 1 QFD of the process dimension is designed using VOC (Voice of Customer) and online student learning process to get the junior and senior high school student dissatisfaction ranking in the online student learning process. Phase 1 QFD of the factor dimension was designed using VOC (Voice of Customer) and online critical learning factor (krits factor in online student learning) to get the junior and high school student dissatisfaction ranking from online student learning factor while in QFD phase 2 was designed using the critical problem of online student learning and improvement actions to get priority rankings and effectiveness of these improvement activities. So that the three phases of QFD that have been designed can identify problems in the processes that occur in the online student learning and the factors that influence them and make effective improvements for junior and senior high school education.
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | RTMT 658.562 Ass a-1 |
| Uncontrolled Keywords: | bimbingan belajar online, tingkat pendidikan, kualitas, QFD |
| Subjects: | T Technology > TS Manufactures > TS156 Quality Control. QFD. Taguchi methods (Quality control) |
| Divisions: | Faculty of Business and Management Technology > Management Technology > 61101-(S2) Master Thesis |
| Depositing User: | Muhammad Hazbi Assiddiqi |
| Date Deposited: | 17 Mar 2025 02:41 |
| Last Modified: | 17 Mar 2025 02:41 |
| URI: | http://repository.its.ac.id/id/eprint/73995 |
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