Amalina, Debbie (2020) EVALUASI IMPLEMENTASI PERANGKAT LUNAK E-INVOICE PADA DIVISI FINANSIAL MENGGUNAKAN DELONE & MCLEAN IS SUCCESS MODEL (STUDI KASUS : PT SEMEN GRESIK (PERSERO) TBK.). Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
E-Invoice merupakan contoh sistem informasi keuangan yang diyakini membawa efektifitas dalam hal transaksi terkait tagihan. Salah satu perusahaan yang telah mengimplementasikan E-Invoice adalah PT Semen Gresik (Persero) Tbk. E-Invoice digunakan khususnya di Unit Akuntansi dan Keuangan untuk membantu proses administratif terkait pembayaran tagihan perusahaan. Sebagai sistem yang memegang peranan penting, E-Invoice diharapkan selalu memberikan performa yang baik dan prima. Akan tetapi, belum pernah diadakan evaluasi terkait kesuksesan penerapan E-Invoice untuk mengukur apakah sistem ini telah memenuhi kebutuhan pengguna dan perusahaan. Untuk menjawab hal tersebut, evaluasi sistem informasi adalah hal yang direkomendasikan.
Metode yang digunakan untuk evaluasi E-Invoice adalah DeLone & McLean IS Success Model yang disesuaikan dengan lingkungan mandatory. Model ini memiliki enam variabel sebagai dasar pengukuran, yaitu information quality, system quality, service quality, user satisfaction, Use, dan Net Benefits. Data didapatkan dengan menyebarkan kuesioner kepada 34 responden dari kalangan PT Semen Gresik maupun vendor. Hasil kuesioner kemudian diolah dan dianalisis dengan metode Partial Least Square (PLS) menggunakan perangkat lunak SmartPLS ver 3.
Hasil penelitian menunjukkan bahwaVariabel yang paling mempengaruhi Net Benefits adalah User Satisfaction, yang didukung oleh Information Quality dan System Quality. Berdasarkan hasil analisa, kesuksesan implementasi E-Invoice meraih persentase 80%, yang artinya kesuksesan implementasi E-Invoice digolongkan ‘sukses’ dengan didukung oleh faktor-faktor kesuksesan yang ditelaah melalui penelitian.
Kata kunci : DeLone & McLean IS Success Model, E-Invoice, Evaluasi Sistem Informasi, Sistem Informasi Keuangan.
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E-Invoice is one kind of financial information system that is submitted to support effectiveness in terms of billing-related transactions. One company that already had implemented E-Invoice is PT Semen Gresik (Persero) Tbk. E-Invoices are specifically operated in the Accounting and Finance Unit to assist administrative processes related to company bills payment. As a system that plays an important role, E-Invoice is expected to provide good and excellent performance. However, evaluation never once been held to measure whether the E-Invoice already has met the needs of users and companies, let al.one achieved the benefits expected by companies. To accomplish this case, an information system evaluation is recommended. Therefore, this research aims to evaluate the implementation of the E-Invoice which is applied at PT Semen Gresik in order to measure the usefulness of the software.
The method used for the evaluation of E-Invoice is DeLone & McLean IS Success Model, which adjusted to fit mandatory environment. This model has six variables as a basic measurement, namely information quality, system quality, service quality, user satisfaction, Use, and Net Benefits. Data obtained by questionnaire distributed to 34 respondents from PT Semen Gresik and the vendors. The results of the questionnaire then will be processed and analyzed by the Partial Least Square (PLS) method using the SmartPLS ver 3.
The results show that the most significant variable influencing Net Benefits is User Satisfaction, which is supported by Information Quality and System Quality. Nevertheless, Service Quality apparently has a weak influence towards the independent variables. Based on the descriptive analysis referring to respondents answers, the success of E-Invoice implementation reached a percentage of 80%, which means that the success of E-Invoice implementation was ranked as 'success' supported by the success factors examined through research.
Keywords : DeLone & McLean IS Success Model, E-Invoice, Financial Information System, Information System Evaluation
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | DeLone & McLean IS Success Model, E-Invoice, Evaluasi Sistem Informasi, Sistem Informasi Keuangan. DeLone & McLean IS Success Model, E-Invoice, Financial Information System, Information System Evaluation |
| Subjects: | T Technology > T Technology (General) > T58.5 Information technology. IT--Auditing T Technology > T Technology (General) > T58.6 Management information systems T Technology > T Technology (General) > T58.8 Productivity. Efficiency |
| Divisions: | Faculty of Creative Design and Digital Business (CREABIZ) > Technology Management |
| Depositing User: | Debbie Amalina |
| Date Deposited: | 18 Aug 2020 06:02 |
| Last Modified: | 03 Jun 2023 14:32 |
| URI: | http://repository.its.ac.id/id/eprint/78412 |
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