Destyarini, Santi (2020) Analisis Faktor Yang Mempengaruhi User Satisfaction Dan Adoption Penggunaan ERP Dengan Partial Least Square-SEM (Studi Kasus: PT. Perkebunan Nusantara XI). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Penting bagi organisasi untuk memiliki kemampuan dalam mempertahankan serta meningkatkan keunggulan kompetitif salah satunya adalah dengan penggunaan ERP, dalam tahap adopsi suatu sistem ERP membuat orang menggunakan sistem tersebut bukan suatu proses yang mudah maka perlu untuk memahami faktor yang mendorong pengguna untuk mengadopsi sistem sehingga dapat mencapai keberhasilan adopsi sistem ERP. PT. Perkebunan Nusantara XI telah mengadopsi sistem ERP untuk menunjang proses bisnis mereka. Sistem ERP adalah kunci utama dari proses operasi pada PTPN XI dalam menyediakan kebutuhan gula di Indonesia. Penggunaan sistem ERP ini membutuhkan biaya investasi yang mahal dan waktu yang tidak singkat, oleh karena itu permasalahan yang menjadi fokus pada penelitian Tugas Akhir ini adalah menemukan faktor yang berpengaruh terhadap adopsi dan kepuasan pengguna ERP pada PTPN XI berdasarkan model riset yang dibuat oleh Carlos J. Costa, at al 2016. Tujuan tugas akhir ini yaitu mengidentifikasi secara struktural faktor yang mempengaruhi adopsi dan kepuasan pengguna ERP berdasarkan model riset yang dibuat oleh Carlos J. Costa, at al serta memberikan saran berdasarkan faktor yang signifikan mempengaruhi adopsi dan kepuasan pengguna ERP pada PTPN XI berdasarkan model riset yang dibuat oleh Carlos J. Costa, at al 2016. Metode yang digunakan pada penelian ini dengan Partial least square. studi literature dilakukan untuk mendapatkan dasar penelitian, kuesioner yang disusun berdasakan hipotesis dan model penelitian, survei studi kasus dilakukan dengan menyebarkan kuesioner yang telah dibuat dan sudah divalidasi selanjutnya kuesioner disebarkan kepada responden secara langsung, pengujian data hasil kuesioner, serta dilakukan evaluasi model jika model tidak sesuai. analisis dan uji hipotesis untuk mengetahui faktor yang mempengaruhi adopsi dan user satisfaction. Hasil yang didapatkan pada penelitian ini yaitu perceived ease of use berpengaruh secara signifikan terhadap perceived usefulness sebesar β=0.747, behavioral intention berpengaruh secara signifikan terhadap use sebesar β=0.456, system quality berpengaruh secara signifikan terhadap perceived ease of use sebesar γ=0.827, system quality berpengaruh secara signifikan terhadap behavioural intention sebesar γ=0.426, dan system quality juga berpengaruh terhadap user satisfaction sebesar γ=0.898, Management support berpengaruh secara signifikan terhadap use penggunaan ERP sebesar γ=0.302. Nilai tambah dalam penelitian ini dapat membantu perusahaan mengetahui faktor yang mempengaruhi adopsi dan kepuasan pengguna dan memberikan usulan berdasarkan faktor yang signifikan berpengaruh serta penambahan variabel baru yang dapat dijadikan referensi pada studi penelitian selanjutnya.
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Important for organizations to have the ability to maintain and increase competitive advantage, one of which is the use of ERP, in the adoption stage of an ERP system making people use the system is not an easy process, it is necessary to understand the factors that encourage users to adopt the system so that they can achieve successful ERP system adoption. PT. Perkebunan Nusantara XI has adopted the ERP system to support their business processes. The ERP system is the main key to the operational process at PTPN XI in providing sugar needs in Indonesia. The use of this ERP system requires expensive investment costs and time is not short. therefore the problem that is the focus of this Final Project research is finding factors that influence the adoption and satisfaction of ERP users at PTPN XI based on a research model created by Carlos J. Costa, at 2016. The purpose of this thesis identifies structurally the factors that influence ERP adoption and user satisfaction based on the research model created by Carlos J. Costa, et al. and provides suggestions based on factors that significantly influence the adoption and satisfaction of SAP ERP users at PTPN XI based on the research model created by Carlos J. Costa, at al 2016. The method used in this study with Partial least square. A literature study was conducted to obtain the basis of research, questionnaires prepared based on hypotheses and research models, case study surveys were carried out by distributing questionnaires that had been made and had been validated, then questionnaires were distributed to respondents directly, testing data on questionnaire results, and evaluating the model if the model it is not in accordance with. Analysis and hypothesis testing to determine the factors that influence adoption and user satisfaction. The results obtained in this study are perceived ease of use is considered significant to the perception of ease of use by β = 0.747, significant behavioral intentions towards use by β = 0.456, significant system quality to perceived ease of use by γ = 0.827, system quality has a significant effect on the behavioral intention by γ = 0.426, and the quality of the system also influence user satisfaction by γ = 0.898, management support is significantly related to the use of ERP usage γ = 0.302. Added value in this study can help companies find out the factors that influence adoption and user satisfaction and provide recommendations based on significant factors that influence and the addition of new variables that can be used as a reference in subsequent research studies.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Enterprise resource planning, ERP, Adoption, User satisfaction |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD30.213 Management information systems. Dashboards. Enterprise resource planning. T Technology > T Technology (General) > T58.5 Information technology. IT--Auditing T Technology > T Technology (General) > T58.6 Management information systems |
| Divisions: | Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 57201-(S1) Undergraduate Thesis |
| Depositing User: | Santi Destyarini |
| Date Deposited: | 18 Aug 2020 06:19 |
| Last Modified: | 11 May 2023 06:14 |
| URI: | http://repository.its.ac.id/id/eprint/78777 |
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