Analisa Fenomena Lost in Hyperspace pada Mobile Website Rumah Sakit (Studi Kasus: National Hospital Surabaya)

Putri, Dienda Nurkholisa (2021) Analisa Fenomena Lost in Hyperspace pada Mobile Website Rumah Sakit (Studi Kasus: National Hospital Surabaya). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Mudahnya akses penggunaan internet, membuat masyarakat sering melakukan pencarian informasi mengenai suatu perusahaan atau organisasi melalui website. Sehingga, kepemilikan website oleh sebuah instansi merupakan hal penting pada era digital ini. Salah satu instansi tersebut adalah National Hospital, salah satu rumah sakit di Kota Surabaya yang memiliki website rumah sakit yang terdiri dari banyak webpage dan menyediakan berbagai informasi, mulai dari profil, layanan, fasilitas, tarif hingga jadwal dokter di rumah sakit. Pada tahap mendesain sebuah website, perlu diperhatikan beberapa faktor seperti jumlah informasi, accessibility dan readability, pemahaman pengguna, kesesuaian, topografi dan desain teks serta penempatan informasi, sehingga pengguna tidak mengalami kesulitan saat melakukan pencarian informasi, seperti mengalami masalah disorientasi, atau dapat disebut juga dengan fenomena lost in hyperspace. Lost in hyperspace merupakan keadaan dimana pengguna tidak memiliki konsep yang jelas tentang hubungan antar elemen dalam website, tidak mengetahui lokasinya saat ini, atau merasa kesulitan dalam memutuskan harus kemana dan bagaimana mencari informasi yang dibutuhkan selanjutnya. Metode yang digunakan pada penelitian ini adalah formula Smith dan link-weighted lostness metric (LWLM) untuk mengukur tingkat lostness yang dialami pengguna. Hasil pengolahan data lostness dan LWLM menunjukkan bahwa partisipan dalam penelitian ini tergolong dalam kategori lost. Selanjutnya, dilakukan aktivitas menggambar mental model untuk mengukur keakuratan model mental partisipan. Hasil perhitungan menunjukkan bahwa akurasi gambar model mental partisipan adalah kurang baik. Kemudian, untuk mengetahui persepsi mengenai mobile website amatan, partisipan diminta mengisi kuesioner pasca studi. Selain itu, dilakukan pula uji statistik untuk mengetahui apakah usia memiliki pengaruh terhadap tingkat lostness partisipan. Hasil uji ANOVA menunjukkan bahwa kelompok usia berpengaruh signifikan terhadap tingkat lostness pengguna, dengan rata-rata LWLM kelompok usia 36-45 tahun lebih baik daripada kelompok usia 26-35 tahun dan 17-25 tahun. Untuk mengatasi keadaan lost in hyperspace, diberikan beberapa usulan rekomendasi perbaikan sehingga mobile website rumah sakit dapat digunakan dengan mudah oleh seluruh kelompok usia.
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The ease of accessing internet makes people often search for information about a company or organization through a website. Thus, website ownership by an institution is important in this digital era. One of these institutions is National Hospital, one of the hospitals in Surabaya which has a hospital website that consists of many webpages and provides various information, such as profiles, services, facilities, rates and doctor's schedules at the hospital. In designing a website, it is necessary to pay attention about several factors such as the amount of information, accessibility and readability, user understanding, suitability, topography, text design and information placement, so that users do not experience difficulties when searching for information, such as experiencing disorientation problems, or it can also be called with lost in hyperspace phenomenon. Lost in hyperspace is a situation where users do not have a clear concept of the relationship between elements on the website, do not know their current location, or find it difficult to decide where and how to find the next information they need. The method used in this research is Smith's formula and link-weighted lostness metric (LWLM) to measure the level of lostness experienced by users. The results of processing lostness and LWLM data indicate that the participants in this study is in lost category. Furthermore, the activity of drawing mental models was carried out to measure the accuracy of the participants' mental models. The calculation results show that the accuracy of the participants' mental model images is not good. Then, to find out the perception of the observed mobile website, participants were asked to fill out a post-study questionnaire. In addition, statistical tests were conducted to determine whether age had an effect on the participants' lostness rate. The results of the ANOVA test showed that the age group had a significant effect on the user's lostness rate, with the average LWLM of the 36-45 year old group is better than the 26-35 year old and 17-25 year old age group. To overcome the lost in hyperspace phenomenon, several recommendations for improvement are given so that the hospital's mobile website can be used easily by all age groups.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	mobile website, rumah sakit, lost in hyperspace, mental model, kelompok usia,mobile website, hospital, lost in hyperspace, mental model, age category.
Subjects:	H Social Sciences > HA Statistics > HA31.35 Analysis of variance Z Bibliography. Library Science. Information Resources > ZA Information resources > Z699.5 Information storage and retrieval systems
Divisions:	Faculty of Industrial Technology and Systems Engineering (INDSYS) > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User:	Dienda Nurkholisa Putri
Date Deposited:	13 Aug 2021 08:43
Last Modified:	13 Aug 2021 08:43
URI:	http://repository.its.ac.id/id/eprint/86305

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