Ramadanti, Annura Ratri (2021) Operational Risk Analysis in PT Kredibel Teknologi Indonesia based on ISO 31000:2018 with Failure Mode and Effect Analysis (FMEA) and Benefit Cost Ratio. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
PT Kredibel Teknologi Indonesia atau Kredibel adalah sebuah perusahaan rintisan yang memiliki tujuan untuk memerangi penipuan daring dan mengembangkan ekosistem belanja daring yang aman. Kredibel hanya menerapkan manajemen risiko untuk keamanan informasinya, yang didasarkan pada ISO 27001. Sementara itu, mereka belum menerapkan manajemen risiko dalam kegiatan operasional atau kelangsungan bisnisnya, yang terkait dengan layanan yang mereka sediakan, yaitu Fraud Management System (FMS). Hal tersebut dapat menyebabkan kerugian finansial yang bahkan mereka tidak tahu ketika terjadi. Selain itu, kelangsungan bisnis sangat penting terutama untuk perusahaan rintisan yang memiliki banyak kemungkinan terjadinya human error.
Sistem manajemen risiko dilakukan untuk menentukan perlakuan risiko terbaik untuk kegiatan operasional Kredibel yang diidentifikasi menggunakan service blueprint. Manajemen risiko yang dilakukan didasarkan oleh ISO 31000:2018. Identifikasi risiko sendiri dilakukan dengan menggunakan Failure Mode and Effect Analysis (FMEA) dengan tiga dimensi risiko, yaitu severity, occurrence, dan detection. Risiko yang teridentifikasi dibedakan menjadi empat tingkat risiko, yaitu extreme, high, medium, dan low. Risiko yang diprioritaskan juga ditentukan berdasarkan Pareto dengan mempertimbangkan Risk Priority Number (RPN). Enam alternatif skenario perlakuan risiko dikembangkan berdasarkan kategorisasi risiko. Proses pemilihan skenario dilakukan dengan menggunakan benefit cost ratio.
Identifikasi risiko menghasilkan 43 risiko dengan proporsi 19% risiko extreme, 28% risiko high, 30% risiko medium, dan 23% risiko low. Semua skenario perlakuan risiko dinyatakan layak berdasarkan hasil dari benefit cost ratio dan skenario terpilih adalah skenario 2 yang menerapkan tindakan reduce terhadap semua risiko.
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PT Kredibel Teknologi Indonesia or commonly called Kredibel is a big data start up that has an aim to fight online fraud and develop a save online shopping ecosystem. Kredibel only apply risk management for their information security, which based on ISO 27001. Meanwhile, they do not implement risk management in their operational activities or business continuity yet. The operational activities related to the service that they provide, called Fraud Management System (FMS). This can lead to financial loss that even they do not know it occurs. Furthermore, business continuity is important especially for a startup that has a lot of room for human error.
Risk management system that is done to determine the best risk treatment for operational activities of Kredibel that are broken down by using service blueprint. It is applied based on ISO 31000:2018. The risk identification is done by using Failure Mode and Effect Analysis (FMEA) with three risk dimensions, which are severity, occurrence, and detection. The identified risks are differentiated into four level of risk, which are extreme, high, medium, and low. The prioritized risks also defined by using Pareto based on the Risk Priority Number (RPN). Six alternatives of risk treatment scenario are conducted based on the risk categorization. The scenario selection process is done by using benefit cost ratio.
The result of risk identification is 43 risks with proportion of 19% extreme risks, 28% high risks, 30% medium risks, and 23% low risks. All of the risk treatment scenarios are feasible based on benefit cost ratio. Based on incremental benefit cost ratio, the chosen risk treatment scenario is scenario 2 that implements reduce action to all of the risks.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Risk Management, Operational Risk, Service Blueprint, ISO 31000:2018, Failure Mode and Effect Analysis, Benefit Cost Ratio Risk Management, Operational Risk, Service Blueprint, ISO 31000:2018, Failure Mode and Effect Analysis, Benefit Cost Ratio |
| Subjects: | H Social Sciences > HB Economic Theory > HB846.2 Cost benefit analysis H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management T Technology > T Technology (General) > T174.5 Technology--Risk assessment. |
| Divisions: | Faculty of Industrial Technology and Systems Engineering (INDSYS) > Industrial Engineering > 26201-(S1) Undergraduate Thesis |
| Depositing User: | Annura Ratri Ramadanti |
| Date Deposited: | 16 Aug 2021 12:19 |
| Last Modified: | 26 May 2024 13:26 |
| URI: | http://repository.its.ac.id/id/eprint/87030 |
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