Penilaian Implementasi Business Process Management (BPM) Untuk Meningkatkan Kesuksesan Implementasi Enterprise Resource Planning (ERP) Dengan Kerangka BPM-IA

Kayla, Anezka Clarissa (2021) Penilaian Implementasi Business Process Management (BPM) Untuk Meningkatkan Kesuksesan Implementasi Enterprise Resource Planning (ERP) Dengan Kerangka BPM-IA. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Konteks: Enterprise Resource Planning (ERP) digunakan oleh perusahaan untuk mengintegrasikan data secara menyeluruh dan mendukung semua fungsi-fungsi bisnis utama di dalam organisasi, begitu pula pada PT. Sun Artha Putra Mandiri dan PT. Transcoal Pacific. Sedikitnya penggunaan Business Process Management (BPM) di Indonesia dibandingkan manfaat yang ditawarkan oleh sistem serta adanya ketimpangan antara pengguna ERP, baik yang telah memperhatikan proses bisnis di perusahaannya maupun tidak merupakan alasan penelitian ini. Permasalahan: Kesenjangan antar pengguna ERP terjadi dikarenakan adanya perusahaan yang belum melakukan manajemen proses bisnis secara utuh, termasuk melakukan pengawasan dan kontrol proses. Jika tidak dilakukan evaluasi kesesuaian implementasi ERP dengan proses bisnis, maka perusahaan tidak dapat mengidentifikasi permasalahan pada proses bisnis yang muncul pasca implementasi ERP sehingga penggunaan ERP tidak optimal. Tujuan: Tujuan yang akan dicapai dalam penelitian ini adalah mengidentifikasi apakah penerapan BPM berpengaruh dalam meningkatkan kesuksesan implementasi ERP dengan kerangka BPM-IA. Metode: Penelitian ini menggunakan kerangka kerja penilaian implementasi BPM-IA yang telah terbentuk instrumen wawancara, untuk kemudian melakukan penilaian implementasi BPM di perusahaan objek studi kasus. Pada penelitian ini juga digunakan kerangka kerja Shang & Seddon terkait penilaian manfaat dari enterprise systems pada bidang manfaat operasional untuk mengukur peningkatan kinerja manfaat ERP. Data diambil dari hasil wawancara dan observasi dokumen, yang kemudian dilakukan analisis dan dibandingkan antara kedua studi kasus. Hasil yang dicapai: Hasil akhir dari penelitian ini yaitu dapat mengetahui tingkat implementasi manajemen proses bisnis pada perusahaan pengguna ERP di kedua perusahaan, serta faktor-faktor yang mempengaruhinya. Manfaat: Penelitian ini diharapkan mampu membantu perusahaan IT dan transportasi laut mengidentifikasikan aspek yang bermasalah dalam implementasi BPM di perusahaan sehingga dapat menekankan pentingnya pengimplementasian BPM pada perusahaan pengguna ERP. Hasil ini juga diharapkan dapat dijadikan referensi untuk penelitian selanjutnya mengenai dampak penerapan BPM dalam mendukung kesuksesan implementasi teknologi informasi, khususnya ERP.
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Context: Enterprise Resource Planning (ERP) is used by companies to fully integrate data and support all major business functions within the organization, as well as at PT. Sun Artha Putra Mandiri and PT. Transcoal Pacific. The lack of use of Business Process Management (BPM) in Indonesia compared to the benefits offered by the system and the inequality between ERP users, both those who have paid attention to business processes in their companies or not, are the reasons for this research. Problems: The gap occurs because there are ERP user companies that have not identify their business process management as a whole, including monitoring and controlling processes. The monitoring process aims to evaluate whether the ERP implementation aligns with the business processes that have been automated with its operation. If an evaluation does not accur, the company cannot identify problems that arise after ERP implementation such as bottlenecks in business processes so that the use of ERP is not optimal. Objectives: This study aims to identify whether the implementation of BPM has an effect on increasing the success of ERP implementation in both companies. Methods: This study uses BPM-IA framework for assessing the implementation of business process management, which has formed an interview instrument, to then conduct an assessment of the implementation of BPM in the case study object company. This research also uses the Shang & Seddon framework related to the assessment of the benefits of enterprise systems in the field of operational benefits to measure ERP’s improvement benefit. Data were taken from interviews and document observations, which were then analyzed and compared between the two case studies. Results: The final result of this research is to discover the level of business process management implementation in companies that impelemented ERP as well as the factors that influence it. Benefit: This research is expected to be able to help IT and marine logistics companies identify problematic aspects in implementing BPM in companies so that they can emphasize the importance of implementing BPM in ERP user companies, and can be used as a reference for further research on qualitative BPM.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Business Process Management, Enterprise Resource Planning, BPM-IA, Framework Shang & Seddon, Shang & Seddon Framework
Subjects:	T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 57201-(S1) Undergraduate Thesis
Depositing User:	Anezka Clarissa Kayla
Date Deposited:	19 Aug 2021 13:27
Last Modified:	19 Aug 2021 13:27
URI:	http://repository.its.ac.id/id/eprint/87333

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