Rahma, Namira Amelia (2023) Pengukuran Kinerja Berbasis Produktivitas pada Pemerintah Kabupaten/Kota dengan Integrasi EFQM Excellence Model dan Data Envelopment Analysis. Other thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Pasca terjadinya krisis multidimensi pada tahun 1998 silam, Reformasi Birokrasi hadir sebagai perubahan untuk menciptakan organisasi, tatalaksana, peraturan perundang-undangan, SDM aparatur, pengawasan, akuntabilitas, pelayanan publik, serta mindset dan cultureset yang lebih baik dalam pemerintahan Indonesia, termasuk seluruh Kementerian, Lembaga, dan Pemerintah Daerah. Keterbatasan pengukuran efisiensi kinerja pemerintah pada kondisi eksisting yang hanya didasarkan pada aspek anggaran menciptakan peluang dilakukannya pengukuran kinerja berbasis produktivitas berdasarkan komponen penilaian Reformasi Birokrasi melalui integrasi antara metode European Foundation for Quality Management Excellence (EFQM) Model dan Data Envelopment Analysis (DEA) pada 27 pemerintah kabupaten/kota di Jawa Timur. Setelah melalui lima tahapan perhitungan DEA model BCC beriorientasi output, diketahui bahwa tidak terdapat satupun instansi yang dinilai telah sepenuhnya efisien dengan total efisiensi senilai 1, mengindikasikan bahwa seluruh pemerintah kabupaten/kota di Jawa Timur masih memerlukan perbaikan dan peningkatan efisiensi kinerja melalui benchmark dengan instansi yang memiliki kemiripan skala operasi. Pemerintah kabupaten/kota juga direkomendasikan untuk melakukan peningkatan output yang dihasilkan sesuai hasil perhitungan efisiensi untuk masing-masing kriteria. Selanjutnya, dilakukan pengujian variasi dengan membandingkan antara nilai efisiensi awal dan nilai efisiensi hasil iterasi menggunakan Asgari Method dan Mann-Whitney U-Test untuk mengetahui indikator yang berpengaruh signifikan terhadap produktivitas kinerja instansi pemerintah. Hasil perhitungan DEA dapat menjadi evaluasi dan rekomendasi bagi pemerintah kabupaten/kota di Jawa Timur dalam meningkatkan kinerjanya melalui nilai efisiensi, slack, rekomendasi benchmark, serta target output yang diketahui. Strategy map yang telah dibuat dengan mempertimbangkan indikator-indikator paling dominan juga dapat dimanfaatkan untuk mengoptimalkan produktivitas kinerja mereka.
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After the multidimensional crisis happened in 1998, Reformasi Birokrasi became a crucial step to achieve better organization, management, regulations, apparatus, supervision, accountability, public services, as well as mindset and cultureset of the Indonesian government, including all ministries, institutions, and local governments. Limitation of current governments performance efficiency measurement in which based only on finansial aspects create such opportunity for the productivity-based performance measurement based on Reformasi Birokrasi’s assessment components through the integration of European Foundation for Quality Management (EFQM) Excellence Model and Data Envelopment Analysis (DEA) methods of 27 district and/or city governments in East Java. Throughout the five stages of DEA-BCC output-oriented, it is known that none of the institutions are considered to be completely efficient with a total efficiency score of 1, indicating that all district and/or city governments in East Jawa need to improve and increase their performance efficiency through benchmarks with other institutions that have similar scales of operations. The governments are also recommended to increase the output produced according to the results of efficiency calculations for each criterion used. Further-more, a variation test is carried out by comparing the initial efficiency score with the iteration efficiency score using Asgari Method and Mann Whitney U-Test to determine performance indicators that have significant effects on governments’ performance productivity. The results of DEA calculations can become evaluations and recoomendations for the government so that they can improve their performance through the known efficiency scores, slack, benchmark recommendations, and output targets. The strategy map that has been made taking the most dominant performance indicators into account can also be used to optimize the governments’ performance productivity.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Produktivitas, Pengukuran Kinerja, Pemerintah Kabupaten/Kota, EFQM Excellence Model, Data Envelopment Analysis, Reformasi Birokrasi, Productivity, Performance Measurement, District/City Government, EFQM Excellence Model, Data Envelopment Analysis |
| Subjects: | T Technology > T Technology (General) > T58.8 Productivity. Efficiency |
| Divisions: | Faculty of Industrial Technology > Industrial Engineering > 26201-(S1) Undergraduate Thesis |
| Depositing User: | Namira Amelia Rahma |
| Date Deposited: | 08 Feb 2023 07:35 |
| Last Modified: | 08 Feb 2023 07:35 |
| URI: | http://repository.its.ac.id/id/eprint/96474 |
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