Analisis Beban Kerja Petugas Yantek Di PT PLN (Persero) ULP Sorong Kota

Tryudha, Arvy (2023) Analisis Beban Kerja Petugas Yantek Di PT PLN (Persero) ULP Sorong Kota. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Dalam melaksanakan pelayanan kepada pelanggan khususnya pengaduan gangguan supply kelistrikan, operasional PLN dibantu oleh Petugas Yantek (Pelayanan Teknik). Petugas Yantek diharapkan dapat memperbaiki gangguan listrik di rumah-rumah pelanggan serta meningkatkan kehandalan supply kelistrikan. Saat ini petugas diberikan tugas tambahan berupa penugasan khusus (pemeliharaan) yang bertujuan meningkatkan kehandalan kelistrikan. Penambahan penugasan khusus ini dilakukan tanpa memperhitungkan beban kerja petugas. Penelitian ini bertujuan untuk mengetahui beban kerja petugas yantek setelah penambahan penugasan khusus. Penelitian ini bertujuan untuk mengukur beban kerja dengan menggunakan metode objektif dan subjektif yaitu Full Time Equivalent (FTE), National Aeronautics and Space Administration Task Load Index (NASA-TLX) dan Rating Scale Mental Effort (RSME). Hasil dari pengukuran beban kerja tersebut digunakan untuk mengetahui jumlah petugas yang sesuai dengan beban kerja yang sesuai di PT PLN (Persero) ULP Sorong Kota. Dengan menggunakan metode NASA-TLX didapatkan nilai rata-rata Weight Workload (WWL) petugas Yantek di PLN ULP Sorong Kota masuk dalam kategori “Sangat Tinggi”, pengukuran RSME masuk dalam kategori “Usaha yang Dilakukan Sangat Besar” dan pengukuran FTE masuk dalam kategori “Overload”. Hasil penelitian menunjukkan semua metode secara konsisten menunjukkan indikasi yang sama bahwa rata-rata petugas mengalami beban kerja yang berlebihan.
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In carrying out services to customers, especially complaints of electricity supply disturbances, PLN operations are assisted by Yantek Officers (Technical Services). Yantek officers are expected to be able any electrical disturbances there are found in customers' homes and improve the reliability of the electricity supply. Currently officers are given additional tasks in the form of special assignments (maintenance) aimed at improving electricity reliability. The addition of this special assignment was carried out without taking into account the workload of the officers. This study aims to determine the workload of yantek officers after the addition of special assignments. This study aims to determine the workload of Yantek officers after the addition of special assignments. This study aims to measure workload using objective and subjective methods, namely Full Time Equivalent (FTE), National Aeronautics and Space Administration Task Load Index (NASA-TLX) and Rating Scale Mental Effort (RSME). The results of the workload measurement are used to determine the number of officers in accordance with the fit workload at PT PLN (Persero) ULP Sorong City. By using the NASA-TLX method, the average Weight Workload (WWL) value of Yantek officers at PLN ULP Sorong City is in the "Very High" category, the RSME measurement is in the "Very Great Effort" category and the FTE measurement is in the "Very High" category. Overloads”. The results of the study show that all methods consistently show the same indication that the average employee experiences excessive workload.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Beban Kerja, NASA-TLX, RSME, FTE, Petugas Yantek, Workload, NASA-TLX, RSME, FTE, Yantek Officers
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT)
Depositing User:	Arvy Tryudha
Date Deposited:	26 Jul 2023 16:03
Last Modified:	26 Jul 2023 16:03
URI:	http://repository.its.ac.id/id/eprint/99721

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