Membangun Supply Chain Resillence Dengan Pendekatan Quality Function Deployment Pada PT Bimasco Cargo System

Saraswati, Adinda (2017) Membangun Supply Chain Resillence Dengan Pendekatan Quality Function Deployment Pada PT Bimasco Cargo System. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Saat ini supply chain resilience diperlukan untuk perusahaan supaya dapat menurunkan dampak dari risiko-risiko yang dapat terjadi pada perusahaan. Supply chain resilience merupakan kemampuan perusahaan untuk dapat kembali ke kondisi semula atau yang lebih diinginkan setelah mengalami gangguan. Tujuan dari penelitian ini yaitu untuk menganalisis supply chain resilience pada PT Bimasco yang merupakan salah satu pemain dalam industri logistik maritim. Penelitian ini mengadopsi pendekatan Quality Function Deployment (QFD) yaitu dengan menggunakan tiga House Of Quality (HOQ). HOQ 1 menilai hubungan antara kebutuhan pelanggan dengan potensi risiko sehingga didapatkan prioritas risiko. Langkah selanjutnya yaitu membangun HOQ 2 yang menilai hubungan antara potensi risiko dengan penyebab risiko sehingga didapatkan prioritas penyebab risiko. Lalu langkah terakhir yaitu membangun HOQ 3 yang menilai hubungan antara penyebab risiko dengan resilience measures sehingga didapatkan prioritas resilience measures. Pada akhir penelitian ini diperoleh 3 besar prioritas risiko yaitu kerusakan alat komunikasi, kesalahan dalam pelayanan, dan kesalahan dalam penanganan dokumen. Untuk 3 besar resilience measures yang dapat digunakan untuk menyusun strategi mitigasi yang tepat untuk meningkatkan supply chain resilience di PT Bimasco yaitu memberikan pelatihan mengenai cara berkomunikasi yang baik, menggunakan sistem penilaian kinerja karyawan dengan KPI setiap bulan dan memberikan pelatihan mengenai ekspor dan impor kepada karyawan. =========================================================== Supply chain resilience is currently required for companies to reduce the impact of risks that may occur to companies. Supply chain resilience is the ability of the company to be able to return to its original condition or more desirable after experiencing the disturbance. The purpose of this research is to analyze supply chain resilience at PT Bimasco which is one of the players in maritime logistics industry. This research adopted approach of Quality Function Deployment (QFD) that is by using three House Of Quality (HOQ). HOQ 1 assesses the relationship between customer needs and pot ential risks to obtain priority risk. The next step is to build second HOQ which assesses the relationship between the potential risk and the cause of the risk so as to get the priority of the cause of the risk. Then the final step is to build third HOQ which assesses the relationship between the cause of risk with resilience measures so that the priority of resilience measures is obtained. At the end of this study there are three major priority risk s, such as communication equipment damage, errors in servi ce, and errors in the handling of documents. For the 3 major resilience measures that can be used to develop appropriate mitigation strategies to improve supply chain resilience at PT Bimasco is to provide training on how to communicate well, use employee performance appraisal system with KPI every month and provide training on export and import to the employees.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: HOQ, logistik maritim, QFD, risiko supply chain, supply chain resilience.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > HD30.28 Planning. Business planning. Strategic planning.
Divisions: Faculty of Industrial Technology > Business Management
Depositing User: Adinda Saraswati
Date Deposited: 18 Oct 2017 03:44
Last Modified: 08 Mar 2019 03:11
URI: https://repository.its.ac.id/id/eprint/44668

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