Developing Improvement Strategy To Increase Logistics Service Quality And Mitigate Risks In PT. Tiga Permata Logistik And PT. Tiga Permata Ekspres

Tambun, Claudia Christy Vinanda Ningtyas (2016) Developing Improvement Strategy To Increase Logistics Service Quality And Mitigate Risks In PT. Tiga Permata Logistik And PT. Tiga Permata Ekspres. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Recently, the growth of business value of 3PL in Indonesia increases from year to year. It can be seen from the growth of 15% of 3PL value business in 2014, which equals to US$ 170 billion from the previous year, 2013, which has reached US$ 150 billion or equals to IDR 1,772 trillion (Asosiasi Logistik Indonesia, 2014). As the business, trading, production are growing, the needs of 3PL are also increasing. 3PL industries are faced with the growing interest in their services, thus they have to deal with the increased competition as well. They compete to serve the best logistics service quality to attract and grab more customers. It has become a concern for 3PL or logistics service provider to improve the logistics service quality and to increase the competitiveness. Improving the logistics service quality does not only aim to get more profit, but also to engage more with the customers, to satisfy and to increase the loyalty of the customers. With this strategy, a 3PL company can be more sustain in the competition. Besides trying to increase the competitiveness by improving the logistics service quality, a 3PL company is required to run its business and provide a service in an efficient way. This research aims to propose strategy in increasing the logistics service quality and mitigating the risks in PT. Tiga Permata Logistik and PT. Tiga Permata Ekspres. This research applies House of Risk (HOR) in evaluating the risks or problems occurred in logistics service quality and generating the strategy required to improve the logistics service quality that will be provided by PT. Tiga Permata Logistik and PT. Tiga Permata Ekspres. The result of HOR I and the use of Pareto concepts shows that there are 12 critical risk agents and 3 critical indicator problems to be prioritized. Based on these critical risk agents and indicator problems, the improvement strategy is developed. The result of HOR II shows that there are 28 improvement strategies that can be implemented. These strategies used to increase Logistics Service Quality (LSQ) indicator and mitigate risks that potentially occur in this company.

Item Type: Thesis (Undergraduate)
Additional Information: RSI 658.51 Tam d 3100016066677
Uncontrolled Keywords: HOR, Logistics, Risk Management, Strategy, Third Party Logistics.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD38.5 Business logistics--Cost effectiveness. Supply chain management. ERP
Divisions: Faculty of Industrial Technology > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User: - Davi Wah
Date Deposited: 04 Mar 2020 04:20
Last Modified: 04 Mar 2020 04:20
URI: https://repository.its.ac.id/id/eprint/75281

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