Peningkatan Kualitas Layanan Perpustakaan Nasional Bung Karno Kota Blitar Menggunakan Metode Library Quality

Nurjanah, Hafid Dwi (2016) Peningkatan Kualitas Layanan Perpustakaan Nasional Bung Karno Kota Blitar Menggunakan Metode Library Quality. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Perpustakaan Nasional Bung Karno dalam mencapai visinya maka harus melakukan perbaikan berkelanjutan dan memperhatikan kualitas pelayanannya. Kualitas pelayanan digunakan sebagai tolak ukur dan bahan evaluasi dalam meningkatkan layanan yang baik bagi pengguna perpustakaan. Salah satu metode yang digunakan untuk mengukur kualitas layanan perpustakaan adalah LibQual+TM (Library Quality). Variabel yang digunakan untuk mengukur kualitas layanan adalah acces to information, affect of services, personal control, dan library as place. Berdasarkan pengolahan IKP menunjukkan hasil 83% yang artinya pemustaka sudah puas terhadap layanan yang diberikan oleh Perpustakaan Bung Karno. Layanan yang perlu diperbaiki adalah relevansi koleksi dengan kebutuhan pemustaka. Selisih nilai antara persepsi dan harapan minimum serta antara persepsi dan harapan sebenarnya menunjukkan hanya ada satu yang belum mencapai harapan minimum serta hanya ada satu yang sudah mencapai harapan sebenarnya. ====================================================================================================== In achieving their vision, bung karno national library should conduct sustainable improvement and pays attention to the quality of his service. Service quality is used as a benchmark and evaluation material in increasing good service for library’s user. One method that used to measure the library service quality is LibQual+TM (Library Quality). Variables which are used to measure service quality such as the acces to information, affect of services, personal control, and library as place. Based on IKP processing result which showed 83%, it means that users were already satisfied with services provided by Bung Karno Library. Service that needs to be improved is the improved with user needs. Value difference betweeen minimum perception and expectation with actual perception and expectation showed that there was only one that not yet reach minimum expectation and only one that already reach actual expectation. Value difference betweeen minimum perception and expectation with actual perception and expectation showed that there was only one that not yet reach minimum expectation and only one that already reach actual expectation.

Item Type: Thesis (Undergraduate)
Additional Information: RSI 658.562 Nur p
Uncontrolled Keywords: IPA (Importance Performance Analysis), IKP (Indeks Kepuasan Pemustaka), Layanan, LibQual, Perpustakaan Bung Karno
Subjects: T Technology > TK Electrical engineering. Electronics Nuclear engineering > TK5105.5956 Quality of service. Reliability Including network performance
Divisions: Faculty of Industrial Technology > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User: Yeni Anita Gonti
Date Deposited: 09 Apr 2020 03:14
Last Modified: 09 Apr 2020 03:14
URI: https://repository.its.ac.id/id/eprint/75734

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