Peningkatan Kualitas Layanan dan Fasilitas Umum pada Hunian Vertikal (Studi Kasus: Tamansari Prospero Apartment Sidoarjo)

Parahita, Fath (2020) Peningkatan Kualitas Layanan dan Fasilitas Umum pada Hunian Vertikal (Studi Kasus: Tamansari Prospero Apartment Sidoarjo). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Perkembangan suatu wilayah disebabkan oleh semakin membaiknya tingkat perkonomian masyarakatnya dan bertambahnya jumlah penduduk. Salah satu wilayah kabupaten di Jawa Timur yang sedang berkembang saat ini adalah Kota Sidoarjo. Permintaan akan hunian di kota ini meningkat setiap tahunnya. Karena keterbatasan lahan dan tren hunian yang berkembang saat ini, maka pengembang mulai bersaing dalam model bisnis hunian vertikal. Salah satunya pengembang hunian vertikal adalah PT Wika Gedung yang menawarkan Tamansari Prospero Apartement. Sebagai developer, PT Wika Gedung membutuhkan feedback dari penghuni tentang produk yang mereka jual. Hal ini sangat diperlukan untuk proses evaluasi terhadap kualitas layanan yang diberikan kepada penghuni. Tugas Akhir ini melakukan penelitian tentang kualitas layanan dan fasilitas umum di area Tamansari Prospero Apartment. Data penelitian adalah data primer yang disebarkan oleh PT Wika Gedung berupa lembaran Quistioner kepada penghuni. Kemudian, data diolah menggunakan metode PROPERTYQUAL, Importance Performance Analysis, House of Quality, 5WHYs, dan SWOT. Penelitian ini menghasilkan tiga lagkah strategis, diantaranya adalah melakukan perbaikan beberapa hal operasional Menara Fortuna, perancangan Standard Operational Procedure, dan meningkatkan kualitas sumber daya manusia dengan cara membekali pegawai oleh program pelatihan spesifik sebagai masukan untuk PT Wika Gedung dalam meningkatkan kualitas layanan dan fasilitas umum. ================================================= ================================================= Development of an area is caused by the improvement of community’s economic level and the increase of numbe of people. One of the area in East Java district that is developing is Sidoarjo City. Demand for residence in this city is annually increased. Due to the limitation of land and residential trend that are developing this time, the developer starts to compete in the business model of vertical residential. One of vertical residential developer is PT Wika Gedung that offers Tamansari Prospero Apartment. As a developer, PT Wika Gedung needs feedback from the residential about their product. It is really needed for the evaluation process towards service quality that is given to the resident. This undergraduate thesis did research on the quality service and general facilities in the area of Tamansari Prospero Apartment. Research data is the primary data that is spread by PT Wika Gedung in the form of questionnaire to the resident. The data is processed using the method of PROPERTYQUAL, Importance Performance Analysis, House of Quality, 5WHYs, and SWOT. This research resulting three strategic steps, among them are improvement in several operational section in Fortuna Tower, design of Standard Operational Procedure, and improve human resource quality by equip employee with spesific training as sugggestios for PT Wika Gedung in order to improve the quality of service and general facilities.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Developer, House of Quality, Hunian Vertikal, PROPERTYQUAL, SWOT Developer, House of Quality, Vertical Residence, PROPERTYQUAL, SWOT
Subjects: T Technology > TK Electrical engineering. Electronics Nuclear engineering > TK5105.5956 Quality of service. Reliability Including network performance
T Technology > TS Manufactures > TS156 Quality Control. QFD. Taguchi methods (Quality control)
Divisions: Faculty of Industrial Technology and Systems Engineering (INDSYS) > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User: Fath Parahita
Date Deposited: 01 Sep 2020 06:15
Last Modified: 01 Sep 2020 06:16
URI: https://repository.its.ac.id/id/eprint/79738

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