Penerapan Deep Learning Dalam Pembuatan Chatbot Untuk Service Desk ITS

Pratama, Naufal Sahat (2021) Penerapan Deep Learning Dalam Pembuatan Chatbot Untuk Service Desk ITS. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Artificial intelligence sudah menjadi sesuatu yang tidak bisa dipisahkan dari kehidupan manusia sekarang ini. Salah satu bentuk dari artificial intelligence yang sering ditemui dalam kehidupan sehari – hari adalah chatbot. Belakangan ini chatbot banyak sudah digunakan oleh perusahaan untuk menunjang bisnis mereka. Alasan penggunaan chatbot yang semakin marak di dunia bisnis adalah chabot dapat digunakan sebagai layanan pelanggan atau customer service yang biaya operasionalnya lebih murah dan layanannya yang tersedia 24 jam. Meskipun sudah banyak digunakan di beberapa bidang, penggunaan chatbot di bidang akademik dirasakan masih kurang. Dalam ruang lingkup Institut Teknologi Sepuluh Nopember (ITS) sendiri, layanan Service Desk ITS masih menggunakan metode manual dalam menjawab pertanyaan yang disampaikan, yaitu dijawab langsung oleh admin. Oleh karena itu dibutuhkan chatbot yang dapat digunakan untuk mengatasi masalah tersebut. ================================================================================================= Artificial intelligence has become something that cannot be separated from human life today. One form of artificial intelligence that is often encountered in everyday life is a chatbot. Recently, many chatbots have been used by companies to support their business. The reason for the use of chatbots which are increasingly prevalent in the business world is that they can be used as customer service or customer service which has cheaper operating costs and is available 24 hours. Although it has been widely used in several fields, the use of chatbots in academics is still lacking. Within the scope of the Sepuluh Nopember Institute of Technology (ITS) itself, the ITS Service Desk still uses the manual method in answering the questions submitted, which are answered directly by the admin. Therefore we need a chatbot that can be used to solve this problem.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Chatbot, Deep Learning, Natural language processing.
Subjects: Q Science > QA Mathematics > QA336 Artificial Intelligence
Q Science > QA Mathematics > QA76.87 Neural networks (Computer Science)
Divisions: Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Computer Engineering > 90243-(S1) Undergraduate Thesis
Depositing User: Naufal Sahat Pratama
Date Deposited: 11 Mar 2021 04:09
Last Modified: 11 Mar 2021 04:10
URI: https://repository.its.ac.id/id/eprint/84115

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