Analisis Waste Proses Layanan Jasa Pengiriman Internasional Menggunakan Llean Six Sigma (Studi Kasus : Kantor Cabang PT X)

Grace, Lestary (2021) Analisis Waste Proses Layanan Jasa Pengiriman Internasional Menggunakan Llean Six Sigma (Studi Kasus : Kantor Cabang PT X). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

PT X merupakan salah satu perusahan penyedia jasa logistik terbesar dengan 11 Kantor cabang regional yang tersebar di seluruh Indonesia yang melayani jasa pengiriman barang internasional. Dalam melakukan pengiriman barang ke luar negeri memerlukan beberapa persayaratan sesuai peraturan yang berlaku seperti dokumen persayaratan dan form pengiriman internasional yang disebut Custom Declaration Form (CDF). Barang kiriman yang tidak memenuhi persyaratan pengiriman akan dikembalikan oleh pihak Bea Cukai. Pengembalian barang kiriman internasional menjadi penyebab utama keterlambatan terjadi karena pihak perusahaan harus melakukan rework untuk dapat meneruskan pengiriman kembali. Setiap cacat dalam suatu proses tidak hanya mengurangi kualitas tetapi menciptakan penundaan waktu, menghasilkan biaya tambahan, dan menghasilkan kerugian (lost opportunity cost). Melalui pendekatan lean service diidentifikasi terdapat empat jenis waste pada proses pelayanan pengiriman internasional yaitu delay, duplication, unnecesarry movement dan error. Menggunakan diagram pareto didapatkan bahwa delay dan error merupakan waste kritis dengan nilai sigma berturut-turut sebesar 1,85 dan 2,92; 3,46; 3,77 pada ketiga jenis error. Berdasarkan 5 whys Analysis didapatkan empat akar penyebab waste kritis. Setelah dilakukan analisa dampak dan moda kegagalan dengan FMEA kemudian diberikan empat rekomendasi perbaikan yaitu pembuatan sistem pengisian form pengiriman secara online, memberikan pelatihan kepabeanan kepada seluruh pegawai loket, dan membuat SOP untuk melakukan pemeriksaan pada proses di warehouse. ================================================================================================================== PT X is one of the largest logistics service company with 11 regional branch offices in Indonesia that serves international freight forwarding services. There are several requirements are required in shipping goods abroad according to applicable regulations, such as requirements documents and a delivery form called the Custom Declaration Form. Goods that do not meet the delivery requirements will be returned by customs. The return of international shipments is the main cause of delays because the company has to rework so they be able to continue shipping again. The consequences of these items also have an impact on the accumulation of consignments in the inventory which may make the goods damaged or even lost. Any defects in a process not only reduce quality but also causing time delay, generate additional costs, and result in lost opportunity costs. Through the lean service approach, it is identified that there are four types of waste in the international shipping service process i.e delay, duplication, unnecessary movement and error. Using the Pareto diagram, it is found that delay and error are critical wastes with sigma values of 1.85 and 2.92,; 3.46; 3.77 respectively on the three types of errors. Based on the 5 whys analysis, there are four root causes of critical waste. After analyzing the impact and failure mode with FMEA, four recommendations for improvement are making an online delivery form filling system, providing customs training to all counter employees, and making standar operational procedure for checking the goods in the warehouse.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Lean Service, Lost Opportunity Cost, Diagram Pareto, 5 whys Analysis, FMEA
Subjects: T Technology > TS Manufactures > TS156 Quality Control. QFD. Taguchi methods (Quality control)
Divisions: Faculty of Industrial Technology > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User: Lestary Grace
Date Deposited: 19 Aug 2021 02:39
Last Modified: 19 Aug 2021 02:39
URI: https://repository.its.ac.id/id/eprint/87371

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