Evaluasi Penerapan Workflow Management Systems (WfMS) untuk Proses Penilaian Kompetensi Karyawan PT XYZ

Ramadhani, Annisa' Huwaida (2021) Evaluasi Penerapan Workflow Management Systems (WfMS) untuk Proses Penilaian Kompetensi Karyawan PT XYZ. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Konteks: Dalam mengelola sumber daya manusia di perusahaan, PT XYZ memiliki departemen yang bertanggung jawab terhadap bidang tersebut yakni departemen Human Resource General Affair (HRGA). Departemen HRGA memiliki program penilaian kompetensi karyawan dimana hasil dari penilaian tersebut akan digunakan untuk menentukan apakah karyawan yang dinilai memerlukan pelatihan atau tidak. Namun, proses penilaian tersebut masih bersifat konvensional yaitu dengan menggunakan kertas. Hal tersebut menimbulkan dampak yang dapat menghambat jalannya proses bisnis penilaian kompetensi karyawan. Sehingga, untuk mengatasi masalah tersebut dilakukannya implementasi Workflow Management Systems (WfMS) pada proses penilaian kompetensi karyawan PT XYZ menggunakan Processmaker. Permasalahan: Walaupun telah dilakukan penerapan WfMS, PT XYZ belum melakukan proses monitoring terhadap penerapan tersebut. Sesuai dengan tahapan dalam Business Process Management (BPM) Lifecycle, setelah melakukan implementasi perlu dilakukannya proses monitoring yang bertujuan untuk mengevaluasi apakah implementasi tersebut sudah sesuai dengan tujuan proses. Tujuan: Penelitian ini bertujuan untuk mengetahui dampak positif dari penerapan WfMS yang telah dilakukan baik dari segi waktu maupun dari segi faktor lainnya. Selain itu, hasil evaluasi pada penelitian ini bisa memberikan masukan kepada xii perusahaan pengaruh penerapan WfMS terhadap peningkatan kinerja proses bisnis perusahaan. Metode: Guna mencapai tujuan tersebut, pada penelitian ini akan dilakukan evaluasi terhadap implementasi WfMS menggunakan metode Measurement Approach dengan ukuran kinerja utama dari sisi waktu. Metode tersebut melibatkan simulasi proses menggunakan tools BIMP dimana pengukurannya adalah dengan membandingkan waktu siklus sebelum dan sesudah implementasi WfMS. Pengukuran yang dilakukan berdasarkan data nyata yang diambil dari hasil wawancara dan observasi, data hasil simulasi awal, serta data hasil simulasi akhir setelah dilakukan implementasi WfMS. Hasil yang dicapai: Hasil yang diperoleh dari penerapan WfMS pada PT XYZ berupa penurunan waktu siklus sebesar 64- 66%. Selain itu WfMS juga memudahkan dalam pengumpulan data dan audit, memudahkan melacak case yang masih on progress, serta meningkatkan kenyamanan user dalam melaksanakan proses penilaian. Manfaat: Penelitian ini diharapkan mampu membantu perusahaan dalam mengelola proses bisnis penilaian kompetensi karyawan sehingga bisa meningkatkan kinerja organisasi pada proses penilaian, serta dapat dijadikan referensi untuk penelitian selanjutnya mengenai evaluasi penerapan WfMS. =================================================================================================== Context: In managing human resources in the company, PT XYZ has a department that is responsible for this field, namely the Human Resource General Affair (HRGA) department. HRGA department has an employee competency assessment program where the results of the assessment will be used to determine whether the assessed employee needs training or not. However, the assessment process is still conventional, using paper. That conventional process has an impact that can impede the running of the business process of the employee competency assessment. Thus, to overcome that problem, they do the implementation of Workflow Management Systems (WfMS) in the competency assessment process for PT XYZ employees using Processmaker. Problems: Although WfMS has been implemented, PT XYZ has not carried out the monitoring process on the implementation. By the stages in the Business Process Management (BPM) Lifecycle, after the implementing process, it is necessary to carry out a monitoring process that aims to evaluate whether the implementation is following the objectives of the process. Objectives: This study aims to determine the positive impact of the implementation of WfMS that has been carried out both in terms of time and in terms of other factors. In addition, the evaluation results in this study can be evidence to the company that the application of WfMS can affect performance improvement or not. xiv Methods: To achieve the goals, in this study, an evaluation of the implementation of WfMS will be conducted using the Measurement Approach method with the main performance measure in terms of time. This method involves simulating the process using BIMP tools where the measurement is to compare cycle times before and after WfMS implementation. Measurements are made based on actual data taken from interviews and observtions, data from the initial simulation results, and data from the final simulations after the implementation of WfMS. Results: The results obtained from the implementation of WfMS at PT XYZ are the form of a decrease in cycle time by 64-66%. In addition, WfMS also facilitates data collection and auditing, makes it easier to track cases that are still in progress, and increases user convenience in doing the assessment process. Benefit: This research is expected to be able to assist the company in managing the business process of employee competency assessment so that it can improve organizational performance in the assessment process, moreover it can be used as a reference for further research on evaluating the implementation of WfMS.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Workflow Management Systems (WfMS) , Evaluasi, Simulasi, Penilaian Kompetensi Karyawan, Measurement Approach, Workflow Management Systems (WfMS), Evaluation, Simulation, Employee Competency Assessment, Measurement Approach
Subjects: T Technology > T Technology (General) > T57.62 Simulation
T Technology > T Technology (General) > T58.6 Management information systems
T Technology > T Technology (General) > T58.8 Productivity. Efficiency
Divisions: Faculty of Information Technology > Information System > 57201-(S1) Undergraduate Thesis
Depositing User: Annisa' Huwaida Ramadhani
Date Deposited: 18 Aug 2021 07:05
Last Modified: 18 Aug 2021 07:05
URI: https://repository.its.ac.id/id/eprint/87396

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