Laporan Kerja Praktik di PT Multimedia Nusantara (TELKOMMETRA)

Ramadhan, Muhammad Bondan Vitto (2021) Laporan Kerja Praktik di PT Multimedia Nusantara (TELKOMMETRA). Project Report. [s.n.], [s.l.]. (Unpublished)

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Laporan KP - MUHAMMAD BONDAN VITTO RAMADHAN 06211840000086.pdf - Accepted Version

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Abstract

Hasil dari kerja praktik yang telah dilakukan berupa hasil analisis dari data Telkompajakku Customer Satisfication Survey Tahun 2021 yang disebar ke Customer Telkompajakku melalui Platform Microsoft Forms dari tanggal 09 Agustus sampai dengan 30 Agustus 2021. Project Customer Satisfication Survey Tahun 2021 dibagi beberapa bagian besar untuk mengetahui demografi responden sampai ke kepuasan responden terhadap aplikasi yang dibuat oleh Telkompajakku seperti aplikasi TARRA e-Faktur H2H Telkompajakku dan e-PPT Advance Telkompajakku. Survei ini diberikan kepada customer atau pengguna yang notabenenya memiliki posisi pekerjaan di perusahaan tersebut adalah dari divisi keuangan bagian pelaporan pajak dengan posisi sebagai staff, senior officer, vice president sampai ke supervisor untuk aplikasi pelaporan pajak baik pengguna aplikasi TARRA e-Faktur H2H Telkompajakku maupun e-PPT Advance Telkompajakku. Berdasarkan keseluruhan nilai Net Promoter Score (NPS), bisa dikatakan memiliki nilai yang baik dengan kata lain responden puas terhadap pelayanan Customer Service and Support. Berdasarkan saran yang diberikan oleh user dengan saran yang diberikan adalah Lebih diperingkas di bagian tampilan aplikasi. ====================================================================================================== The results of the practical work that has been carried out are in the form of analysis results from the 2021 Telkompajakku Customer Satisfaction Survey data which is distributed to Telkompajakku customers via the Microsoft Forms Platform from August 09 to August 30, 2021. Project Customer Satisfication Survey 2021 in several large sections to find out demographics respondents to respondents' satisfaction with applications made by Telkompajakku such as the TARRA e-Faktur application Telkompajakku and e-PPT Advance Telkompajakku. The supervision provided to customers or users who in fact have jobs in the company is from the tax reporting division with positions as staff, senior officials, vice presidents to supervisors for tax reporting applications, both the TARRA e-Faktur H2H Telkompajakku application and the e-PPT Advance Telkompajakku . Based on the overall value of the Net Promoter Score (NPS), it can be said to have a good value, in other words, respondents are satisfied with Customer Service and Support services. Based on the suggestions given by the users with the suggestions given are More summarized in the display section of the application.

Item Type: Monograph (Project Report)
Uncontrolled Keywords: Customer, Net Promoter Score, Survey, Telkompajakku
Subjects: H Social Sciences > HA Statistics > HA29 Theory and method of social science statistics
H Social Sciences > HA Statistics > HA31.38 Data envelopment analysis.
H Social Sciences > HC Economic History and Conditions > HC108 Market surveys.
Divisions: Faculty of Science and Data Analytics (SCIENTICS) > Statistics > 49201-(S1) Undergraduate Thesis
Depositing User: Muhammad Bondan Vitto Ramadhan
Date Deposited: 31 Dec 2021 07:22
Last Modified: 31 Dec 2021 07:22
URI: https://repository.its.ac.id/id/eprint/92073

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