Pembuatan Service Catalog Dan Service Level Agreement Untuk Layanan Teknologi Informasi Berdasarkan Kerangka Kerja Itil V 3 Dl Jurusan Sistem Informasi, Institut Teknologi Sepuluh Nopember Surabaya

Ridla, Arina (2016) Pembuatan Service Catalog Dan Service Level Agreement Untuk Layanan Teknologi Informasi Berdasarkan Kerangka Kerja Itil V 3 Dl Jurusan Sistem Informasi, Institut Teknologi Sepuluh Nopember Surabaya. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Layanan teknologi informasi telah menjadi suatu kebutuhan untuk mendukung proses bisnis bagi sebuah organisasi. Jurusan Sistem Informasi (JSI) telah memiliki berbagai layanan teknologi informasi untuk mahasiswa, dosen dan karyawan, akan tetapi penerapan layanan tidak diiringi dengan tata kelola yang baik Ha! tersebut menyebabkan kurangnya monitoring terhadap kinerja layanan dan tidak memperhatikan kebutuhan penggunanya. Pembuatan desain tata kelola layanan akan dibuat dari hasil analisis kesenjangan antara kondisi kekinian JSI dan kondisi ideal berdasarkan ITIL v3. Hasil desain layanan berupa Service Catalog sesuai dengan layanan yang disediakan oleh JSI pada tahun 2014-2015 dan Service Level Agreement yang berisi persetujuan ketentuan layanan antara pengguna dan penyedia layanan ==================================================================================================== Information technology(IT) service has became a major needs to boost up business process in ca organization. Jursan Sistem lnformasi(JSI) has a many website application services for their students, lectures, and employees however the application of services is not accompanied with a good IT governance. A bad IT governance influence service monitoring and put aside the customer 's needs. IT governance desgined based on gap analisys between existing condition ofJSI and ideal condition based on ITIL v3 The outcome of service governance design will be a document of service catalog according to sensed service at 2014- 2015 in JSI and service level agreement which is a contract between service’s user and senhce’s provider

Item Type: Thesis (Undergraduate)
Additional Information: RSSI 005.74 Rid p-1
Uncontrolled Keywords: Analisis Kesenjangan, Service Catalog, Service Level Agreement
Subjects: T Technology > T Technology (General) > T58.6 Management information systems
Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4450 Databases
Divisions: Faculty of Information and Communication Technology > Information Systems > 57201-(S1) Undergraduate Thesis
Depositing User: EKO BUDI RAHARJO
Date Deposited: 24 Jan 2022 06:10
Last Modified: 24 Jan 2022 06:10
URI: https://repository.its.ac.id/id/eprint/92485

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