Penyempurnaan Model Proses Berdasarkan Dokumen Formal Dan Dokumen Informal

Tangkawarow, Irene Realyta Halldy Trosi (2021) Penyempurnaan Model Proses Berdasarkan Dokumen Formal Dan Dokumen Informal. Doctoral thesis, Institut Teknologi Sepuluh Nopember.

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05111760010006_Dissertation.pdf - Accepted Version
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Abstract

Pemodelan proses bisnis pada awalnya dilakukan sebagai tahapan pertama pengembangan perangkat lunak. Dalam perkembangannya, proses bisnis telah digunakan untuk mengidentifikasi bottleneck serta mengukur kinerja yang erat kaitannya dengan efisiensi dan efektifitas kinerja. Untuk mengatur jalannya setiap proses dalam satu organisasi dibutuhkan standart baku sebagai pedoman. Proses formal yang terdokumentasi ini dikenal Prosedur Operasional Standart (SOP). Terdapat permasalahan terkait proses bisnis dalam organisasi. Pertama, proses bisnis yang terdokumentasi dalam SOP organisasi belum ada sehingga menyebabkan adanya ketidakpahaman pelaku atas SOP yang dijalankan organisasi. Kedua, proses bisnis di lapangan tidak sesuai dengan proses bisnis yang tertuang dalam SOP. Hal ini disebabkan adanya alasan efisiensi atau fleksibilitas kerja yang didorong oleh kesulitan penerapan bisnis proses formal dengan kondisi di lapangan. Permasalahan yang ditemukan dari dokumen informal adalah dokumen sifatnya tidak terstruktur, proses yang dijelaskan tidak berurutan, adanya proses yang hilang, dan hasil wawancara mengandung penyataan yang tidak relevan dengan pokok pembicaraan (mengandung noise). Untuk menyelesaikan permasalahan yang ada dilaksanakan tiga tahapan penelitian. Pertama, ekstraksi proses bisnis dari dokumen informal. Pra-proses untuk menyelesaikan permasalah dokumen informal akan dilakukan sebelum masuk pada tahapan penentuan Semantic Business Vocabulary and Rules (SBVR), transformasi SBVR menjadi Business Process Modeling Notation (BPMN). Metode untuk memodelkan proses bisnis dari dokumen informal menjadi SBVR disebut Informal Document to SBVR (ID2SBVR). Tahapan kedua, pemodelan proses bisnis yang memiliki inclusive (OR) dan kompleks gateway menggunakan SBVR berdasarkan dokumen formal. Pada tahapan ini dilakukan pemetaan proses bisnis dari diagram alir yang tertuang dalam SOP menjadi BPMN. Pemodelan proses bisnis ini notasinya diperluas dengan menambahkan notasi pada gateway OR dan kompleks untuk melengkapi notasi AND dan XOR yang sudah dibahas pada penelitian terdahulu. Ketiga, menentukan kemiripan bisnis proses antara bisnis proses dari dokumen formal dan dokumen informal dengan melihat kemiripan secara semantik, struktural, dan perilaku. Metode ID2SBVR berhasil mentransformasi dokumen informal yang sifatnya tidak terstruktur menjadi terstruktur dengan nilai akurasi yang tinggi yaitu 0,91. Notasi baru yaitu gateway inclusive (OR) dan kompleks berhasil mewakili 66,7% gateway BPMN dalam aturan bisnis. Metode BERT memiliki akurasi tinggi dalam menghitung nilai kemiripan proses bisnis secara semantik dengan deviasi 4,33%. Metode Jaccard memiliki akurasi tinggi dalam menghitung nilai kemiripan proses bisnis secara struktural dengan deviasi 1,59%. Metode TARs memiliki akurasi tinggi dalam menghitung nilai kemiripan proses bisnis secara perilaku dengan deviasi 2,40%. ======================================================================== Business process modeling was initially carried out as the first stage of software development. In its development, business processes have been used to identify bottlenecks, measure performance which is closely related to efficiency and effectiveness of performance. To regulate the course of each process in an organization, a standard is needed as a guide. Standard Operating Procedure (SOP) documented formal process. There are problems related to business processes in the organization. First, the business processes that are documented in the organization's SOPs do not yet exist, causing a lack of understanding of the perpetrators of the SOPs that are run by the organization. Second, the business process implementation is not in accordance with the business processes contained in the SOP. This is due to reasons for work efficiency or flexibility which are driven by difficulties in implementing formal business processes with conditions in the field. The problems found from informal documents are that the documents are unstructured, the processes described are not sequential, there are missing processes, and the results of the interviews contain statements that are not relevant to the subject matter (contain noise). To solve the existing problems the implementation of three stages of research. The proposed method implemented in three main stages. First, the extraction of business processes from informal documents. The pre-processing resolves informal document issues that carried out before entering the stage of determining the Semantic Business Vocabulary and Rules (SBVR), the transformation of SBVR into (Business Process Modeling Notation (BPMN)). The method for modeling business processes from informal documents to SBVR is called Informal Document to SBVR (ID2SBVRR). The second stage is modeling business processes that have inclusive (OR) and complex gateways using SBVR based on formal documents. At this stage, the business process mapping is carried out from the flow chart contained in the SOP into a BPMN. This business process modeling notation is expanded by adding a notation to the OR gateway and complex to complement the AND and XOR notations that have been discussed in previous studies. Third, determine the similarity of business processes between the business processes of formal documents and informal documents by looking at the similarity semantically, structurally, and behavior. The ID2SBVR method has succeeded in translating informal documents that are unstructured into structured ones with a high accuracy value of 0.91. The new notation of inclusive (OR) and complex gateways successfully represents 66.7% of BPMN gateways in business rules. The BERT method has high accuracy in calculating the semantic similarity of business processes with deviation value 4.33%. The Jaccard method has high accuracy in calculating the structural similarity of business processes with deviation value 1.59%. The TARs method has high accuracy in calculating the behavioral similarity of business processes with deviation value 2.40%.

Item Type: Thesis (Doctoral)
Uncontrolled Keywords: proses bisnis, dokumen informal, kemiripan, business process, informal documents, similarity, BPMN, SBVR, ID2SBVR.
Subjects: Q Science > QA Mathematics
Q Science > QA Mathematics > QA76.76.A65 Application software. Enterprise application integration (Computer systems)
Q Science > QA Mathematics > QA76.9.I52 Information visualization
Divisions: Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Informatics Engineering > 55001-(S3) PhD Thesis
Depositing User: Irene Realyta Halldy Trosi Tangkawarow
Date Deposited: 09 Feb 2022 06:04
Last Modified: 22 Feb 2022 09:09
URI: https://repository.its.ac.id/id/eprint/93312

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