Items where Author is "Alamiyah, Noor Arofah"

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Thesis

Alamiyah, Noor Arofah (2016) Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Dan Loyalitas Pelanggan Dengan Metode Partial Least Square (PLS) Dan Quality Function Deployment (QFD) : Studi Kasus PT. Trakindo Utama Surabaya. Masters thesis, Institut Teknologi Sepuluh Nopember.

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