Items where Author is "Effendi, Zulaikah"

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Thesis

Effendi, Zulaikah (2019) Pembuatan Prosedur dan Formulir Layanan Service Desk Berdasarkan Level Service Operation pada ITIL V3 (Studi Kasus : Pemerintahan Kota Madiun). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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