Items where Author is "Kurniawan, Rezha Fajar"

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Thesis

Kurniawan, Rezha Fajar (2016) Upaya Peningkatan Pelayanan Pada Rsmm (Rumah Sakit Mata Masyarakat) Jawa Timur Dengan Menggunakan Integrasi Servqual, Kano Model, Dan Qfd. Masters thesis, Institut Teknologi Sepuluh Nopember Surabaya.

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