Items where Author is "Nugraha, Inamullah Alfian"

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Thesis

Nugraha, Inamullah Alfian (2018) Pengaruh Customer Relationship Management terhadap Kepuasan Pelanggan dan Loyalitas Pelanggan Pada PT. Ecolab International Indonesia dengan Perspektif Balance Scorecard. Masters thesis, Institut Teknologi Sepuluh Nopember.

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