Items where Author is "PUTRI, RESI OCTOVIANISA"
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Thesis
PUTRI, RESI OCTOVIANISA (2017) INVESTIGASI PERILAKU KOMPLAIN DAN KEPUASAN PENANGANAN KOMPLAIN TERHADAP MINAT PEMBELIAN ULANG PADA E-COMMERCE. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.