Items where Author is "Ridla, Arina"
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Thesis
Ridla, Arina (2016) Pembuatan Service Catalog Dan Service Level Agreement Untuk Layanan Teknologi Informasi Berdasarkan Kerangka Kerja Itil V 3 Dl Jurusan Sistem Informasi, Institut Teknologi Sepuluh Nopember Surabaya. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.