Items where Author is "Rizky, Ammyra Fatma"
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Rizky, Ammyra Fatma (2016) Pembuatan Standar Operasional Prosedur (SOP) Manajemen Insiden Pada Government Resource Management Systems (GRMS) Berdasarkan Kerangka Kerja ITIL V3.(Studi Kasus: Pemerintah Kota Surabaya Bagian Bina Program) - Developing Incident Management Government Resource Management Systems (GRMS) Standard Operating Procedure (SOP) Based On Framework Itil V3. (Case Study: Surabaya Municipality Bagian Bina Program). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.