Items where Author is "Sakti, Angga Yuda"

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Thesis

Sakti, Angga Yuda (2023) Analisis Tingkat Kualitas Pelayanan Jasa E-Commerce Lazada dengan Mengintegrasikan Customer Experience Quality, Importance Performance Analysis (IPA) dan Quality Function Deployment (QFD). Masters thesis, Institut Teknologi Sepuluh Nopember.

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