Items where Author is "Saraswati, Itosan Gianini"
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Saraswati, Itosan Gianini (2026) Analisis Customer Experience Kebun Binatang Surabaya menggunakan Model Kano-IPA (Importance Performance Analysis) sebagai Dasar Perancangan Teknis Layanan dengan Quality Function Deployment. Other thesis, Institut Teknologi Sepuluh Nopember.