Items where Author is "Situmorang, Romaito"

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Thesis

Situmorang, Romaito (2020) PENINGKATAN KUALITAS LAYANAN MELALUI INTEGRASI RSQ (RETAIL SERVICE QUALITY) DAN KANO KE DALAM QFD (QUALITY FUNCTION DEPLOYMENT) (STUDI KASUS: SUPERMARKET Z AR. HAKIM SURABAYA). Other thesis, Institut Teknologi Sepuluh Nopember.

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