Items where Author is "Sulayman, Billy Hartanto"

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Thesis

Sulayman, Billy Hartanto (2023) Pengukuran Dimensi E-service Quality & Webqual 4.0 Menggunakan Metode Kano Dan Importance Performance Analysis Dalam Implementasi Aplikasi Integrated Calibration Management System (ICMS) Pada Perusahaan XYZ. Masters thesis, Institut Teknologi Sepuluh Nopember.

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