Items where Author is "Yahya, Muhammad Redy"

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Thesis

Yahya, Muhammad Redy (2015) Integrasi servqual dan kano model untuk meningkatkan kualitas pelayanan pembuatan akta (studi kasus : Dinas Kependudukan dan Pencatatan Sipil, Ponorogo). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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