Perancangan Sistem Pengukuran Kinerja Menggunakan Balanced Scorecard (Studi Kasus Di Perusahaan Galangan Kapal)

Siswanti, Heni (2007) Perancangan Sistem Pengukuran Kinerja Menggunakan Balanced Scorecard (Studi Kasus Di Perusahaan Galangan Kapal). Other thesis, Institut Teknologi Sepuluh Nopember Surabaya.

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Abstract

Pengukuran kinerja secara kualitatif menunjukkan hal-hal penting mengenai produk, pelayanan dan proses yang menghasilkannya. Pengukuran kinerja yang dilakukan perusahaan galangan kapal saat ini hanya ditekankan pada masalah finansial pada level perusahaan (corporate). Pengukuran yang dilakukan ini tidak komprehensif karena hanya satu perspektif saja yang diukur. Sehingga sulit untuk mengidentifikasi pengaruh keberhasilan atau kegagalan pencapaian tujuan unit bisnis tertentu terhadap tujuan perusahaan. Balanced Scorecard adalah salah satu kerangka pengukuran kinerja yang kinetja perusahaan dalam empat perspektif yang seimbang yaitu finansial, pelanggan, proses bisnis internal dan pertumbuhan dan pembelajaran. Pada Tugas Akhir ini teridentifikasi 17 strategic objectives dan 22 key performance indicators (KPI) di Unit Bisnis Bangunan Baru PT. Dok dan Perkapalan Surabaya. Strategic Objectives dan KPI ini dikelompokkan ke dalam empat pespektif yang telah dijelaskan diatas. Terdapat 3 objectives dan 4 KPI pada perspektif finansial, 4 objectives dan 4 KPI pada perspektif pelanggan, 5 objectives dan 5 KPI pada perspektif proses bisnis internal, 5 objectives dan 9 KPI pada perspektif pertumbuhan dan pembelajaran. Strategic Objctives terhubung dalam sebuah Strategy Map. Strategy Map merupakan arsitektur hubungan sebab akibat menghubungkan keempat perspektif yang menjelaskan bagaimana perusahaan mencapai tujuannya
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Qualitative performance measurement shows important things about products, services and the processes that produce them. Performance measurements carried out by shipbuilding companies currently only focus on financial issues at the corporate level. This measurement is not comprehensive because only one perspective is measured. So it is difficult to identify the influence of success or failure in achieving certain business unit goals on company goals. The Balanced Scorecard is a performance measurement framework that captures company performance from four balanced perspectives, namely financial, customer, internal business processes and growth and learning. In this final assignment, 17 strategic objectives and 22 key performance indicators (KPI) were identified in the New Building Business Unit of PT. Surabaya Docks and Shipping. These Strategic Objectives and KPIs are grouped into the four perspectives explained above. There are 3 objectives and 4 KPIs from a financial perspective, 4 objectives and 4 KPIs from a customer perspective, 5 objectives and 5 KPIs from an internal business process perspective, 5 objectives and 9 KPIs
on the perspective of growth and learning. Strategic Objectives are connected in a Strategy Map. Strategy Map is an architecture of cause and effect relationships connecting four perspectives that explain how a company achieves its goals

Item Type:	Thesis (Other)
Additional Information:	RSSP 658.312 5 Sis p-1 2007
Uncontrolled Keywords:	Pengukuran kinerja, Balanced Scorecard, Strategic Objectives, Key Performance indicators, Strategy Map; Performance measurement, Balanced Scorecard, Strategic Objectives, Key Performance indicators, Strategy Map
Subjects:	H Social Sciences > HF Commerce > HF5549.5.P35 Performance standards
Divisions:	Faculty of Marine Technology (MARTECH) > Marine Engineering > 36202-(S1) Undergraduate Thesis
Depositing User:	EKO BUDI RAHARJO
Date Deposited:	19 Mar 2024 01:56
Last Modified:	19 Mar 2024 01:56
URI:	http://repository.its.ac.id/id/eprint/107825

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