Evaluasi Cascading Key Performance Indicator PT. GMF Aero Asia

Saputro, Teguh (2010) Evaluasi Cascading Key Performance Indicator PT. GMF Aero Asia. Other thesis, Institut Teknologi Sepuluh Nopember Surabaya.

Text 2505100059-Undergraduate_Thesis.pdf - Accepted Version Download (19MB)

Abstract

PT. GMF AA merupakan perusahaan MRO ( Maintenance, Repair and Overhaul ) terbesar di Indonesia. Perusahaan ini menggunakan Balanced Scorecard (BSC) sebagai sistem manajemennya. Dalam implementasinya, perusahaan telah melakukan cascading BSC hingga tingkat dinas. Akan tetapi belum pernah dilakukan evaluasi terhadap penggunaan Key Performance Indicator-nya (KPI) di semua dinas. Oleh karena itu, penelitian ini bertujuan untuk mengevaluasi seluruh KPI yang ada di tingkat dinas. Evaluasi KPI di tingkat dinas akan dilakukan berdasarkan dua hal. Hal yang pertama apakah KPI yang seharusnya digunakan sudah tercantumkan berdasarkan deployment dari unit di atasnya atau dari Stakeholder Requirement. Hal yang kedua apakah KPI yang tidak boleh digunakan oleh dinas memang tidak tercantumkan karena tidak sesuai dengan tugas dari dinas tersebut. Hasil penelitian ini menunjukkan bahwa hampir di seluruh dinas masih terdapat KPI yang seharusnya tidak digunakan oleh dinas tersebut sebagai indikator kinerjanya. Sehingga untuk perancangan Balanced Scorecard selanjutnya, ukuran-ukuran tersebut tidak perlu digunakan sebagai KPI pada dinas yang terkait
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PT. GMF AA is the largest MRO (Maintenance, Repair and Overhaul) company in Indonesia. This company uses the Balanced Scorecard (BSC) as its management system. In its implementation, the company has carried out BSC cascading up to the service level. However, there has never been an evaluation of the use of Key Performance Indicators (KPI) in all departments. Therefore, this research aims to evaluate all KPIs at the department level. KPI evaluation at the service level will be carried out based on two things. The first thing is whether the KPIs that should be used have been listed based on deployment from the unit above or from Stakeholder Requirements. The second thing is whether the KPIs that are not allowed to be used by the department are not listed because they are not in accordance with the duties of the department. The results of this research show that in almost all agencies there are still KPIs that should not be used by these agencies as indicators of their performance. So for further design of the Balanced Scorecard, these measures do not need to be used as KPIs in the relevant agencies

Item Type:	Thesis (Other)
Additional Information:	RSI 658.312 5 Sap e-1 2010
Uncontrolled Keywords:	Strategic Balanced Scorecard, Key Performance Indicator, Cascading
Subjects:	H Social Sciences > HF Commerce > HF5549.5.P35 Performance standards
Divisions:	Faculty of Industrial Technology > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User:	EKO BUDI RAHARJO
Date Deposited:	04 Apr 2024 07:43
Last Modified:	05 Apr 2024 03:34
URI:	http://repository.its.ac.id/id/eprint/107835

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